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For Companies At a Glance
- Tasks: Lead global service operations strategy and optimise processes for exceptional customer experiences.
- Company: Dynamic company focused on digital transformation and operational excellence.
- Benefits: Competitive salary, career growth opportunities, and a collaborative work environment.
- Why this job: Make a real impact by driving innovation and improving service delivery on a global scale.
- Qualifications: 10+ years in service operations with strong analytical and communication skills.
- Other info: Join a team that values strategic thinking and digital innovation.
The predicted salary is between 54000 - 84000 £ per year.
Purpose of the Role
The Senior Manager, Service Operations, is responsible for driving global service operations strategy and execution. This role focuses on optimising processes, improving efficiency, and enabling digital transformation across service functions to deliver exceptional customer experiences and operational excellence.
Key Responsibilities
- Strategic Leadership: Define and implement global service operations strategies aligned with Service business objectives. Partner with cross‑functional teams to harmonize service processes and systems.
- Process Optimisation: Optimise and streamline service contract management and renewal cycles through digital methods. Align with Service Delivery Leaders to establish, maintain and report KPIs for service performance and operational efficiency.
- Digital Enablement: Drive adoption of digital tools and platforms (e.g., SFS, portals, chatbots, AI‑assisted support). Collaborate with IT and analytics teams to enhance service delivery capabilities.
- Stakeholder Engagement: Act as a key facilitator and contributor to strategic initiatives such as Service Productivity, Service Offerings, Request‑to‑Service workstreams. Ensure alignment between global and regional Service business priorities. Lead Monthly/Quarterly/Other Global Service Business Reviews with Service Delivery and Finance. Lead escalation to facilitate resolution of spare parts supply, quality, NPI, design, contractual or other service business related issues.
Qualifications
- Bachelor’s degree in business, Operations, or related field; MBA preferred.
- 10+ years of experience in service operations or related functions.
- Proven track record in service process optimisation and digital transformation.
- Strong analytical and problem‑solving skills.
- Excellent communication and collaboration abilities.
Core Competencies
- Strategic Thinking
- Operational Excellence
- Digital Innovation
- Cross-Functional Collaboration
- Change Management
Key Performance Indicators (KPIs)
- Service Contract Renewal & Conversion Rate: Target improvement through automation.
- Operational Efficiency Metrics: Reduction in cycle times and cost per transaction.
- Digital Adoption: Percentage of service requests processed via digital platforms.
- NPS/Customer Satisfaction (CSAT): Maintain or improve service-related NPS/CSAT scores.
- Compliance & Accuracy: Zero audit findings on service processes.
Senior Specialist - Global Service Operations in Seer Green employer: BioLegend, Inc.
Contact Detail:
BioLegend, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Specialist - Global Service Operations in Seer Green
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its service operations. Understand their digital tools and strategies, so you can show off your knowledge and how you can contribute to their goals.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially in process optimisation and digital transformation. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Specialist - Global Service Operations in Seer Green
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Specialist in Global Service Operations. Highlight your experience in service operations, process optimisation, and digital transformation. We want to see how your skills align with our goals!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about service operations and how you can drive strategic initiatives. Be sure to mention specific examples from your past that demonstrate your expertise.
Showcase Your Analytical Skills: Since this role requires strong analytical abilities, don’t forget to include examples of how you've used data to improve processes or drive efficiency. We love seeing numbers that back up your achievements!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at BioLegend, Inc.
✨Know Your Stuff
Make sure you thoroughly understand the role of Senior Specialist in Global Service Operations. Familiarise yourself with key responsibilities like process optimisation and digital transformation. Brush up on relevant tools and platforms mentioned in the job description, as this will show your genuine interest and readiness for the role.
✨Showcase Your Experience
Prepare to discuss your past experiences that align with the qualifications required. Highlight specific examples where you've successfully driven service operations strategies or improved efficiency. Use metrics to back up your achievements, as numbers speak volumes in demonstrating your impact.
✨Engage with Stakeholders
Since stakeholder engagement is crucial, think about how you can demonstrate your collaboration skills. Prepare examples of how you've worked with cross-functional teams in the past. This could involve discussing how you’ve facilitated strategic initiatives or resolved issues effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your strategic thinking. Inquire about the company’s current challenges in service operations or how they measure success in digital adoption. This not only shows your interest but also gives you a clearer picture of what to expect.
