Scientific Support Specialist

TheScientific Support Specialisthelps researchers achieve cutting edge scientific results by providing timely, high-quality support to customers using our full portfolio including Dharmacon brandgene editing, RNAi, cell culture, gene expression, NEXTFLEX NGS library preparation kits & companion diagnostic products.

Working as part of our highly experienced technical team, the Scientific Support Specialist will use their scientific expertise daily to guide customers through their full experimental journey: Addressing pre-sales questions and inquiries, troubleshooting problems, and managing complaints in a fast-paced and dynamic work environment. Through in-depth interactions across the company, this role will provide extensive insight into the business world and would be a perfect introduction to the commercial sector for an applicant interested in applying and sharing their scientific knowledge. The position will be based in our offices in Cambridge, UK on a hybrid basis.

Key Responsibilities

• Provide scientific support by phone, email and webchat to customers requesting product guidance and/or help troubleshooting experiments

• Maintain up-to-date knowledge of our dynamic portfolio of products, solutions, and services

• Effectively communicate (both written and oral) with interdepartmental teams

• Understand product applications, challenges and strategies for good experimental design

• Work with customer support, R&D and product management as part of troubleshooting activities

• Support local and international field-based teams by answering scientific inquiries

• Continually strive to improve soft skills to provide an outstanding customer experience

• Assist in the preparation and review of technical documents and web content for new and existing products

• As a front-line representative of the company, this position will influence customer allegiance, so professionalism and courtesy are required at all time

Basic Qualifications:

• MS or Ph.D. in Biological Sciences

• 1-2+ years hands-on practical experience in standard molecular and cellular biology techniques and procedures (including but not limited to qPCR, PCR, cloning, and transfection/transduction)

Preferred Qualifications:

• Experience with gene editing and/or RNAi

• Previous technical or customer support experience

• Experience using a CRM

• Excellent analytical, problem solving and interpersonal skills

• Outstanding listening, verbal and written communication skills required

• Excellent attention to detail is essential

• Previous experience with NGS is desirable

• Ability to work effectively in a team environment

• Strong self-motivation and focus

What we offer:

• A package including competitive salary, private healthcare, life insurance, cycle-to-work and more

• Extensive training and mentoring

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