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- Tasks: Support customers with cutting-edge Life Science instruments while travelling across Northern England and Scotland.
- Company: Dynamic company focused on Reproductive Health and Life Science innovations.
- Benefits: Competitive salary, commission, company car, private healthcare, and career development opportunities.
- Why this job: Make a real difference in healthcare while gaining valuable experience and skills.
- Qualifications: Degree in Electronic Engineering or Biotechnology and customer service experience.
- Other info: Strong technical support and mentoring in a collaborative environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We are searching for a Customer Support (Field Service) Engineer to cover our customer base across the Northern \”half\” of England and Scotland as required.
In this role, the Field Service Engineer will act as the face of the company, ensuring customers’ needs are met or exceeded. The initial and primary focus of the role will be to support our Reproductive Health instruments, later expanding to include systems across the combined Life Science and Diagnostic portfolio.
The role will suit someone with the desire to travel, with an average of approx. 2 nights per week away from home across the year expected (a mix of planned and reactive work).
Role Description
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Perform field service as advised by Customer Care in conjunction with the Service Leader. Carry out installation, maintenance, and repair of the current and future Life Science/Diagnostics instrument portfolio, with an initial focus on Reproductive Health Screening.
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Provide first-line onsite user training on Life Science and Diagnostics systems.
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Organise routine maintenance allocated on a monthly basis.
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Ensure that all documentation, circuit diagrams, Service Data Bulletins, and manuals are of the correct revision to undertake service on specific instrument types.
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Maintain ancillary documentation, e.g., the Safety Manual and Procedures Manual, to the highest standard, with regular reviews of manuals provided in accordance with the Quality Management System.
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Align personal working practices with the department’s performance targets and actively demonstrate compliance with all team targets.
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Maintain personal service spares issued and inventory records to the highest standard. Ensure all anomalies are quickly and effectively reported and resolved.
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Ensure all tools and test equipment are adequate to perform the required service and that all test equipment issued is calibrated at the specified times.
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Complete all Work Orders and associated documentation within a day of completion. Ensure all e-learning, expense claims, and vehicle-related forms are returned on time.
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Perform specific and agreed tasks as defined through the Goal Statements, which are already embedded in the company culture.
Role Requirements
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Relevant education or equivalent experience (e.g., a Bachelor’s degree in Electronic Engineering or Biotechnology).
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Experience in a customer service environment, preferably with Diagnostic and Life Science instrument applications.
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Good communication skills.
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Strong customer service ethic.
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Prepared to travel, with an average of approx. 2 nights per week away from home across the year not uncommon.
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Full driving license.
What We Offer
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Strong technical support and mentoring.
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Meaningful work with professional customers.
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Focus on career development.
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A package including of salary, commission, company car, private healthcare, life insurance, and more.
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Field Service Engineer employer: BioLegend, Inc.
Contact Detail:
BioLegend, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. The more connections we make, the better our chances of landing that Field Service Engineer role.
✨Tip Number 2
Prepare for interviews by researching the company and its products. We should know our stuff about their Reproductive Health instruments and be ready to discuss how our skills can help them succeed. Confidence is key!
✨Tip Number 3
Show off our problem-solving skills during interviews. As a Field Service Engineer, we’ll need to demonstrate how we can tackle challenges on the spot. Think of examples from past experiences where we’ve made a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our progress and stay updated on any new opportunities that pop up.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience in customer service and any technical skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Don’t forget to mention your willingness to travel, as it's a key part of the job.
Show Off Your Communication Skills: Since this role involves being the face of the company, we need to see your communication skills in action. Whether it’s in your CV or cover letter, make sure to demonstrate how you effectively interact with customers and colleagues.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at BioLegend, Inc.
✨Know Your Stuff
Make sure you brush up on the technical aspects of the Reproductive Health instruments and the Life Science/Diagnostics portfolio. Familiarise yourself with common issues and solutions, as well as the latest advancements in the field. This will show your potential employer that you're not just a pretty face but someone who knows their way around the equipment.
✨Show Off Your Customer Service Skills
Since this role is all about being the face of the company, be ready to share examples of how you've excelled in customer service before. Think of specific situations where you went above and beyond to meet a customer's needs. This will demonstrate your strong customer service ethic and ability to handle challenging situations.
✨Prepare for Travel Questions
Given that the job involves travelling, be prepared to discuss your flexibility and willingness to be away from home. You might want to mention any previous experiences with travel for work or how you manage your time effectively when on the road. This will reassure them that you're ready for the demands of the role.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, and what success looks like in this role. This shows that you're genuinely interested in the position and helps you gauge if it's the right fit for you too.
