Operations Lead

BioLabs is a global innovation infrastructure company creating the physical and community backbone that powers life science discovery worldwide. Through a growing network of premium shared laboratories and coworking spaces, BioLabs provides turnkey access to state-of-the-art research facilities, entrepreneurial programming, and deep industry and capital connections. These integrated ecosystems enable innovators - from early-stage founders to established R&D teams - to rapidly translate ideas into impact without the constraints of traditional lab ownership. The BioLabs network now spans major innovation hubs across the United States, Canada, Europe, and Asia, serving as a catalyst for collaboration and a launchpad for breakthroughs that advance human health and sustainability.

The Wellcome Genome Campus (WGC) is a globally renowned hub of life science innovation, research, and technology. Nestled in the peaceful countryside of Cambridgeshire, the campus is home to a growing community of world-leading institutes, innovative companies and scientific talent. Some 2,200 brilliant minds work on Campus across genomics, biodata, health data and data science, harnessing machine learning and AI to discover new science and accelerate its translation into real world solutions to improve lives for everyone. Backed by the Wellcome Trust, the Campus is world-recognised and expanding for the future.

ROLE OVERVIEW

The Operations Lead at our new site, BioLabs at Wellcome Genome Campus, located in Cambridge, UK will drive administrative management, non-lab operations, event coordination, and on-site marketing initiatives. In close collaboration with the BioLabs team, this role delivers a high level of service to resident startups while actively advancing the visibility, positioning, and growth of the BioLabs brand across the Cambridge ecosystem.

RESPONSIBILITIES

• Provide daily operational support and problem-solving for BioLabs members to ensure smooth and positive experience.
• Oversee new member onboarding, including orientation and integration into the BioLabs community.
• Manage front desk reception and serve as the primary contact for members and visitors.
• Maintain accurate site databases, contact directories, and mailing lists.
• Develop and manage site communications, including newsletters, brochures, and social media content.
• Produce marketing materials that can be utilized across channels.
• Plan, market, budget, and host internal and external events, including sponsor and community programs.
• Support shipping and receiving, vendor management, and special projects as needed.
• Partner with Operations teams across the BioLabs network to standardize systems and processes.
• Curate and manage café and food service offerings within budget.
• Perform other duties as assigned.

QUALIFICATIONS:

• Bachelor's degree.
• 1-2 years of experience in a professional work environment.
• Previous work experience in operations, operations management, marketing, communications, and/or customer service a plus.
• Knowledge of MS Office (Word, Excel, Outlook, PowerPoint).
• Customer service focus, with excellent work ethic, optimistic attitude, and professional demeanor.
• Detail-oriented, highly organized, and flexible, with experience supporting and prioritizing multiple projects.
• Excellent written and verbal communication skills.
• Experience in marketing, campaign management, and/or knowledge of design tools (Canva, Adobe Illustrator, Adobe Suite or equivalent) a plus.
• Willingness to attend after-hours events.
• Ability to safely lift and carry items weighing up to 11 kg and stand for extended periods, with reasonable adjustments where appropriate.
• Willingness to travel as required.