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For Companies At a Glance
- Tasks: Engage with customers, manage orders, and ensure satisfaction throughout the sales process.
- Company: Join BioIVT, a leader in providing high-quality biological products and services.
- Benefits: Enjoy a hybrid work model, flexible hours, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values customer relationships and offers impactful solutions.
- Qualifications: Bachelor’s degree preferred; 2 years in client services; strong communication skills required.
- Other info: Initial training in-person, then typically one day a week in the office.
The predicted salary is between 28800 - 43200 £ per year.
BioIVT Burgess Hill, England, United Kingdom
Customer Experience Agent – BioIVT
Join BioIVT as a Customer Experience Agent. The role involves engaging with BioIVT’s customers in a positive, helpful and professional manner. The ideal candidate can work independently, under pressure and balance competing priorities in a results-oriented work environment. You will collaborate closely with teams across the company, building strong professional relationships and genuine collaborations.
The starting salary is £26,000 per year. The role offers hybrid working with 1 day in office (Burgess Hill).
- 25 days holiday (increasing to 27 days after 3 years of service)
- Company funded private medical insurance
- Life Assurance (x 4 salary)
- Employee Assistance Programme
- Enhanced family leave policies
- Free fruit delivery in the office
- Company funded social events
- Discretionary bonus scheme for eligible employees
Summary
The Customer Experience Agent is responsible for engaging with BioIVT’s customers in a positive, helpful and professional manner. The role requires the ability to work independently, under pressure, and balance competing priorities in a results-oriented environment.
This position will ensure compliance with Environmental Health and Safety (EHS) policies, standard documentation practices, Standard Operating Procedures (SOPs) and Good Laboratory Practice (GLP) regulations, GAAP and other regulatory guidance as applicable.
Essential Duties and Responsibilities
- Build and maintain relationships with new and repeat customers and ensure their satisfaction throughout the entire sales process
- Manage assigned business units and serve as the client’s point of contact throughout the ordering process for all projects
- Assist clients by generating detailed quotes, processing orders and tracking open existing orders
- Develop an understanding of how the division operates and the products and services offered
- Communicate effectively, pleasantly and in a timely fashion with customers to answer questions and inquiries
- Serve as a liaison between clients and internal departments
- Build and maintain relationships with internal departments
- Provide ongoing support to the business development field team
- Manage opportunities in Salesforce
Telecommuting
While telecommuting, the employee is required to have a designated home workspace and reliable internet connection.
Travel
This position requires commuting to the Burgess Hill office. The role is in-person for initial training and will be hybrid after an agreed period, typically one day in the office per week.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
- Bachelor’s Degree, ideally in science (a plus)
- At least 2 years’ experience in a client services position
- Customer service-oriented attitude
- Commitment to quality
- Experience in Salesforce or Sage X3 is a plus
Other Skills and Abilities
- Ability to problem solve
- Excellent written, oral, and interpersonal communication skills
- Highly self-motivated, organized, and detail-oriented
- Ability to prioritize and execute tasks in a high-pressure environment
- Ability to work independently and in a team
- Computer savvy and ability to adapt quickly to new technologies
- Proficiency in Microsoft Office Suite (Outlook, Excel and Word)
A full-time Monday through Friday workweek with general business hours and flexibility to occasionally work additional hours as needed and approved by management.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Customer Service
We encourage referrals as they increase your chances of interviewing at BioIVT.
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Customer Experience Agent employer: BioIVT
Contact Detail:
BioIVT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Agent
✨Tip Number 1
Familiarise yourself with Salesforce, as it's mentioned in the job description. If you have experience with it, be ready to discuss specific examples of how you've used it to manage customer relationships or track orders.
✨Tip Number 2
Brush up on your communication skills. Since the role involves liaising with clients and internal departments, practice articulating your thoughts clearly and professionally, both verbally and in writing.
✨Tip Number 3
Demonstrate your problem-solving abilities during any interviews. Think of scenarios where you've successfully resolved customer issues or improved processes, as this will show your capability to thrive under pressure.
✨Tip Number 4
Research BioIVT and its products/services thoroughly. Understanding their offerings will help you engage more effectively with customers and show your genuine interest in the company during discussions.
We think you need these skills to ace Customer Experience Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any specific skills mentioned in the job description, such as proficiency in Salesforce or Microsoft Office Suite.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service-oriented attitude and ability to work under pressure. Use specific examples from your past experiences to demonstrate how you meet the qualifications listed.
Highlight Communication Skills: Since effective communication is key for this role, emphasise your written and verbal communication skills in both your CV and cover letter. Mention any relevant experiences where you successfully managed client relationships.
Showcase Problem-Solving Abilities: In your application, provide examples of how you've effectively solved problems in previous roles. This will demonstrate your ability to handle challenges in a high-pressure environment, which is crucial for the Customer Experience Agent position.
How to prepare for a job interview at BioIVT
✨Showcase Your Customer Service Skills
As a Customer Experience Agent, your ability to engage positively with customers is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or enhanced their satisfaction.
✨Demonstrate Problem-Solving Abilities
Highlight your problem-solving skills during the interview. Be ready to discuss specific situations where you had to think on your feet and how you managed to balance competing priorities under pressure.
✨Familiarise Yourself with Relevant Tools
Since experience in Salesforce or similar tools is a plus, make sure you understand how these systems work. If you have prior experience, be prepared to discuss how you used them to manage client relationships effectively.
✨Communicate Clearly and Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen actively and respond thoughtfully to questions.