At a Glance
- Tasks: Support membership relations and engage with BIA members to enhance their experience.
- Company: Join the BioIndustry Association, a leading trade organisation in biotech and life sciences.
- Benefits: Flexible working hours, networking opportunities, and a chance to make a real impact.
- Other info: Opportunities for professional growth and development in a dynamic environment.
- Why this job: Be part of a mission-driven team that values diversity and excellent customer relations.
- Qualifications: Strong communication skills and a passion for building relationships.
The predicted salary is between 31500 - 38500 £ per year.
- Member Support
- Support the Associate Director for Membership and Business Development & the Senior Membership and Business Development Manager in building and maintaining relationships with BIA members
- To form effective connections with key personnel at member organisations to encourage engagement, event attendance, wider use of benefits and participation in BIA business solutions programme
- Gain a strong understanding of all BIA activities/initiatives in order to present the benefits and opportunities of BIA membership to potential and existing members in a professional manner
- To provide administrative support to BD and Membership function
- To work closely with the wider BIA team to deliver the overall membership strategy
- To support in coordinating email responses to new and existing member enquiries
- Work with wider team to ensure that lead capture through all channels (website, online communications, printed collateral, events, networking etc.) is comprehensive and provides the information necessary for effective follow up
- Work with contacts at our business solutions partner programmes to develop these schemes further - maximising membership benefit and income for BIA
- Retention and renewals
- Assist in member retention calls/meetings
- Work with the wider team to design engagement campaigns and target existing members informing them of latest benefits
- Work with Membership team to ensure any issues with renewing members are addressed promptly and to a satisfactory conclusion
- Events and networking
- Attend relevant industry and BIA events (UK & overseas) to network and to promote the benefits of BIA membership and build a professional network of contacts.
This will include occasional evening and weekend work.
- Regular visits to BIA members offices and external events throughout the UK where appropriate
- Maintaining accurate records on the CRM
- Work with Membership team to monitor and keep membership data up to date at all times,
- Excellent customer service skills
- Professional and clear communicator
- Efficient and confident networker
- Strong desire to work for a mission driven and purposeful organisation
- Personable, conscientious and willing to adapt and be flexible
- Ability to grasp and convey a membership/service/NFP based offering
- Professionalism and ability to confidently liaise with decision makers
- Strong attention to detail and ability to multitask
- Excellent presentation and written communications
- Experience in using all standard Microsoft programmes
- A self-starter who can work independently and as part of a team
- Proven ability to get to grips with complex subject areas quickly
- Experience of using CRM databases in relation to contact management or sales leads
- Degree-level education or equivalent
Desirable Skills
- Ideally 1- 2 years' experience from a similar membership relationship role
- Experience of using Microsoft Dynamics for contact management
- Experience working within a not-for-profit/trade association
- Life science background (ideal, not necessity)
The Bio Industry Association is the UK's trade and membership organisation for biotech and innovative life sciences.
With 600+ members and a full programme of advocacy and connecting people across the sector - through committees, communities, publications, campaigns, online and in-person events - the opportunities for organisations keen to support the sector and connect with companies are significant.
With the growth of our membership and activities, we have had a strong focus on member relationship management and retention, with a growing need to help service the membership and assist them in utilising the benefits.
We are now looking for a membership relations executive who understands our ethos and the value of excellent customer relations to help service, engage and maintain close connections with our membership.
Building a thriving, diverse workplace is a priority across all industries.
The BIA is committed to providing a fair and equitable working environment, to attract and nurture people from all backgrounds.
We value the individuality and diversity that employees bring to the company throughout our activities.
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Membership Relations Executive employer: BioIndustry Association
The BioIndustry Association is an exceptional employer, offering a dynamic work environment in the heart of Central London. With a strong commitment to diversity and inclusion, we foster a culture that values individual contributions and encourages professional growth through meaningful projects in the biotech and life sciences sector. Employees benefit from a hybrid working model, competitive salary, and the opportunity to engage with influential stakeholders while making a significant impact in a mission-driven organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Relations Executive
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by BioIndustry Association.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like BioIndustry Association.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at BioIndustry Association.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at BioIndustry Association. Apply directly through us to stand out!
We think you need these skills to ace Membership Relations Executive
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of BioIndustry Association. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Membership Relations Executive, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at BioIndustry Association
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of BioIndustry Association. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
