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- Tasks: Lead and manage a dynamic store team while ensuring smooth operations and customer satisfaction.
- Company: Join BIOGENA, an innovative Austrian health company dedicated to enhancing global well-being.
- Benefits: Enjoy a flexible work environment with opportunities for personal and professional growth.
- Why this job: Be part of a passionate team focused on health, sustainability, and making a positive impact.
- Qualifications: Leadership experience, strong communication skills, and a passion for health and micronutrients are essential.
- Other info: No motivation letter required; just answer cultural fit questions in the application.
The predicted salary is between 36000 - 60000 £ per year.
About us: At BIOGENA, we have one big goal: more health and well-being for as many people in the world as possible. True to our claim 'Welcome to yourself', we go the extra mile with passion to help customers realise their full potential and inspire more people every day to take responsibility for their own health and quality of life. We are an Austrian health company with an entirely in-house value chain. We are committed to uncompromising quality and focus on science, sustainability, and the global market. An appreciative work environment, innovative field of work, and flexibility are not just empty words at BIOGENA. With us, you can expect cooperation on an equal footing, diverse development opportunities, and work-life integration.
About the role:
- Lead, develop, and manage the store team in a direct, value-based way, develop staff rosters, and manage employee schedules.
- Secure profitability and focus on the store's business development based on defined KPIs.
- Ensure compliance with food safety regulations, deal with complaints, maintain cleanliness and functionality of the shop area and ancillary rooms.
- Manage organisation and administration of the BIOGENA store to ensure smooth operation, including inventory management and optimisation of product management.
- Contribute creative ideas for marketing campaigns.
- Provide enthusiastic, professional consultations and sales, ensure optimum product presentation, advise customers on supplements and biohacking treatments, and conduct biohacking treatments.
About you:
- Leadership skills and experience complemented by good team player qualities.
- Completed professional training, high commercial drive and cost-benefit orientation.
- Passionate interest in micronutrients and health.
- Excellent communication skills, strong customer service orientation, enthusiasm, and strong social skills.
- Capability of working autonomously, high level of commitment, hands-on mentality, and a strong willingness to continuously learn and develop.
If you think you’d like to be part of our dynamic team, then please don’t hesitate to apply! We do not require a motivation letter, ask you, however, to answer any questions on cultural fit in the online application form. If you are more interested in a similar role without managing and leading a store team, you are welcome to apply for our other position as a Good Health Coach (m/f/d).
Store & Teamleader (m/f/d) London location in West London employer: Biogena UK Limited
Contact Detail:
Biogena UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store & Teamleader (m/f/d) London location in West London
✨Tip Number 1
Familiarise yourself with BIOGENA's values and mission. Understanding their commitment to health, sustainability, and customer service will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Showcase your leadership experience by preparing specific examples of how you've successfully managed teams in the past. Highlight any instances where you improved team performance or contributed to a positive work environment.
✨Tip Number 3
Brush up on your knowledge of micronutrients and health trends. Being able to discuss these topics confidently will not only impress your interviewers but also show your genuine interest in the role and the company's products.
✨Tip Number 4
Prepare to discuss your approach to customer service and how you handle complaints. Providing examples of how you've turned negative experiences into positive outcomes can set you apart from other candidates.
We think you need these skills to ace Store & Teamleader (m/f/d) London location in West London
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand BIOGENA's mission and values. Familiarise yourself with their commitment to health, well-being, and sustainability, as this will help you tailor your application to reflect their ethos.
Highlight Relevant Experience: In your CV, emphasise any leadership roles or experiences that demonstrate your ability to manage a team effectively. Include specific examples of how you've contributed to business development or improved customer service in previous positions.
Answer Cultural Fit Questions Thoughtfully: Since the application form includes questions on cultural fit, take the time to reflect on your personal values and how they align with BIOGENA's. Provide clear, concise answers that showcase your enthusiasm for health and teamwork.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at Biogena UK Limited
✨Show Your Leadership Skills
As a Store & Teamleader, demonstrating your leadership abilities is crucial. Be prepared to share specific examples of how you've successfully led a team in the past, focusing on your approach to motivating and developing team members.
✨Know Your Micronutrients
Since the role involves advising customers on supplements and biohacking treatments, brush up on your knowledge of micronutrients. Being able to discuss their benefits confidently will show your passion for health and well-being.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding customer complaints or food safety regulations. Think of scenarios where you had to handle difficult situations and how you resolved them effectively.
✨Emphasise Your Customer Service Orientation
Highlight your strong customer service skills during the interview. Share experiences where you went above and beyond to ensure customer satisfaction, as this aligns with BIOGENA's commitment to quality and care.
