At a Glance
- Tasks: Drive customer success with BioCatch's innovative solutions and collaborate with top financial institutions.
- Company: Join BioCatch, a leader in Behavioural Biometrics, transforming online security.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement and a vibrant team culture.
- Why this job: Make a real impact in cybersecurity while working with industry giants.
- Qualifications: 3-5 years in post-sales consulting, strong communication skills, and a STEM degree.
The predicted salary is between 60000 - 80000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user's physical and cognitive digital behavior to protect individuals online. BioCatch's mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust, and ease coexist. Today, 34 of the world's largest 100 banks and 210 total financial institutions rely on BioCatch Connect™ to combat fraud, facilitate digital transformation, and grow customer relationships.
We are looking for an exceptional individual to join our vibrant growing Professional Services organization as an Engagement Manager. You will work on an ongoing basis with a portfolio of our largest customers to drive the utilization of the BioCatch Behavioral Biometric solution to create positive business outcomes. Post-sales you will define the strategic direction of the customer, collaborate with the customer to jointly solve problems, and pair with Strategic Account Managers to identify and explore new opportunities to leverage BioCatch data and services to protect our customers from cybercriminals.
This role will work across multiple industries, with a primary focus on top tier Financial Institutions in Latin America including Brazil.
Role Responsibilities- Manage risks to efficacy of the BioCatch solution for our most strategic customers.
- Function as a single point of contact for general consulting, incident reporting, and escalation for our most valuable customers, working in tandem with BioCatch Support, Service Delivery, Threat Analyst and Data Scientists.
- Communicate customer expectations to the Solution Delivery team and Threat Analyst team when a project is in flow.
- Lead the project team through any customer issues by identifying path to remediation, executing on plan and keeping stakeholders informed.
- Schedule and facilitate regular meetings with customers to provide updates on product releases, gather feedback on product roadmap, and motivate the customers to be early adopters of BioCatch's most beneficial product enhancements and feature releases.
- Advocate on behalf of your customers with BioCatch internal staff in Solutions, R&D, Products and Engineering and manage escalations.
- Lead & present Customer Business Reviews (onsite or remote) to customer business owners and top executives to review achievements, set goals and plan timelines for envisioned projects.
- Provide periodic updates to internal stakeholders on customer overall status and KPIs.
- Pair with Strategic Account Managers to identify new sales opportunities.
- Evangelize the BioCatch solution, present at conferences and enhance your personal brand in the cyber security domain.
- Support the preparation of BioCatch events such as BioCatch Connect and BioCatch Fraud Fighters.
- Invite your customers and make sure they attend the events.
- Support the collection of supplier compliance forms and other customer's request about BioCatch information.
- Manage project coordination and provide strategic oversight for project team to ensure adherence to a schedule, and scope when delivering new use cases for customers.
- Develop, and update project plans for technology delivery that forecasts timeline, resource needs and task owner.
- Develop the work breakdown structure and iterate with each project to maintain efficiency.
- Track milestones and deliverables, by syncing up with the customer delivery team and identify risks to timelines.
- Coach the project team and provide feedback to team members on performance and be open to feedback in turn.
- Prepare, review or provide input for Statement of Works.
- Validate technical feasibility and estimate effort for proposed work.
- Support escalations with the customer support team when production incidents happen.
- 3-5 years of post-sales consulting experience in the cyber security, fraud, payments or technology space working with top tier customers.
- Bachelor's degree from a STEM subject/quantitative discipline such as Statistics, Engineering, Mathematics, Economics, Physics, Computer science or Information Systems. Strong candidates with degrees in other disciplines will be considered.
- Exceptionally strong verbal and written communication skills.
- Strong time management skills and strict adherence to timelines, with the ability to operate within a structured approach and to deliver results.
- Possesses the ability to prioritize and handle multiple requests concurrently.
- Expert ability to work in a team environment, by soliciting input and feedback.
- Ability to effectively manage conflict.
- Demonstrates the ability to work well under pressure, sense of purpose, drive, motivation, coachability, competitiveness, curiosity, accountability, and integrity.
- Candidate must possess a positive attitude, and an entrepreneurial spirit.
- Fluent in English, additional languages are a plus.
- History of working with highly technical internal and external teams, then translating requirements and discoveries to non-technical decision makers.
- Expert-level consultative skills with the ability to collaborate and to explore options, to demonstrate and to effectively use active listening skills to understand client needs.
- Expert-level ability to use data quality concepts and tools to effectively resolve client issues, while valuing client needs as high priority.
- Advanced organizational and project management skills.
Engagement Manager in London employer: BioCatch
At BioCatch, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture, particularly for our Engagement Managers. Located in the heart of the financial sector, we offer competitive benefits, continuous professional development opportunities, and a collaborative environment where innovation thrives. Join us to make a meaningful impact in the cybersecurity landscape while working alongside industry leaders and top-tier clients across Latin America.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they relate to the role of Engagement Manager. This will help you tailor your responses and show that you’re genuinely interested in what they do.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the needs of the company. Use specific examples from your past work to demonstrate your problem-solving abilities and how you can add value to their team.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It’s also a great opportunity to reiterate your enthusiasm for the role and the company.
We think you need these skills to ace Engagement Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Engagement Manager role. Highlight your experience in post-sales consulting, especially in cyber security or fraud. We want to see how your skills align with what we do at BioCatch!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background makes you a perfect fit. Don’t forget to mention any relevant projects or achievements that showcase your consultative skills.
Showcase Your Communication Skills:Since this role involves presenting to various audiences, make sure your application reflects your strong verbal and written communication skills. We love candidates who can convey complex ideas simply and effectively!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at BioCatch
✨Know Your Stuff
Before the interview, dive deep into BioCatch's mission and their Behavioral Biometrics technology. Understand how it works and its impact on fraud prevention. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your post-sales consulting experience, especially in cyber security or fraud. Be ready to discuss how you've managed customer relationships and driven positive outcomes, as this is crucial for the Engagement Manager position.
✨Practice Your Communication Skills
Since you'll be presenting to a range of audiences, practice articulating complex ideas in simple terms. Use mock interviews to refine your verbal and written communication skills, ensuring you can convey technical concepts to non-technical stakeholders effectively.
✨Be Ready to Collaborate
The role involves working closely with various teams and customers. Prepare to discuss how you've successfully collaborated in the past, managed conflicts, and maintained strong relationships. Highlight your ability to listen actively and adapt to client needs.
