At a Glance
- Tasks: Lead a dynamic team to enhance customer service and logistics processes globally.
- Company: Join Biocatalysts, a leading speciality enzyme company with a global presence.
- Benefits: Gain valuable experience in a fast-paced environment with opportunities for growth.
- Other info: This is a 9-12 month maternity cover role with international collaboration.
- Why this job: Make a real impact on customer satisfaction and operational excellence.
- Qualifications: Strong leadership skills and experience in customer service or logistics.
The predicted salary is between 36000 - 60000 £ per year.
Biocatalysts is comprised of 4 companies, headquartered in Cardiff (Wales, UK) and co-located in Nieuwkuijk (Netherlands), Tampa (Florida, USA) and Ascheberg (Germany). Brought together as an integrated Bioproducts Division in October 2023, it is a wholly owned subsidiary of BRAIN Biotech Group, based in Zwingenberg (Germany). We serve customers globally in markets such as food, baking, beverage and pharma / life science, with a view to becoming and staying the world’s leading speciality enzyme company and by the quality and dedication of our people, exceed our customers’ expectations.
Purpose of Role
This role is responsible for developing and implementing Group-wide Customer Service and Logistics processes across multiple sites, with a focus on delivering an excellent customer experience. It oversees order to ship process to ensure on time in full delivery to our global customer base. The position plays a pivotal role in driving operational best practices and continuous improvement across the Group, while partnering closely with key functions including Procurement, Finance, and Customer Service to ensure alignment and efficiency throughout the supply chain. This role is a 9–12-month fixed term maternity cover.
Expected Activities
- Lead team of 7 team members based in UK, US, Germany and The Netherlands.
- Owner of customer order to ship process globally with expectation to drive continuous improvement and standardisation of these processes.
- Responsible for ensuring excellent customer satisfaction measured through customer complaints and On Time in Full Performance.
- Responsible for managing and reporting open order book and ensuring orders are shipped on time to meet business plans.
- Owner of the customer complaints process.
- Responsible for International Trade complaints to ensure appropriate documentation is provided to support customs clearance and meet customers' needs.
- Escalate key risks as appropriate to senior leadership through consistent reporting tools.
- Partner with SIOP Manager to develop supply mitigation strategies.
Interim, Divisional Customer Service & Logistics Manager employer: Biocatalysts Ltd
Biocatalysts is an exceptional employer, offering a dynamic work environment in Cardiff that fosters innovation and collaboration across its global teams. With a strong commitment to employee development and a culture that prioritises customer satisfaction, employees are empowered to drive operational excellence and contribute to meaningful projects in the bioproducts sector. The company also provides unique opportunities for growth within a supportive framework, making it an ideal place for those seeking a rewarding career in customer service and logistics management.
StudySmarter Expert Advice🤫
We think this is how you could land Interim, Divisional Customer Service & Logistics Manager
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Biocatalysts Ltd and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Biocatalysts Ltd!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Biocatalysts Ltd keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Interim, Divisional Customer Service & Logistics Manager
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Biocatalysts Ltd:This is your chance to really connect with the team at Biocatalysts Ltd. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Biocatalysts Ltd
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Biocatalysts Ltd.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Biocatalysts Ltd that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Biocatalysts Ltd. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
