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- Tasks: Lead a dynamic team to enhance customer service and logistics processes globally.
- Company: Join Biocatalysts, a leading speciality enzyme company with a global presence.
- Benefits: Gain valuable experience in a fast-paced environment with opportunities for growth.
- Why this job: Make a real impact on customer satisfaction and operational excellence.
- Qualifications: Strong leadership skills and experience in customer service or logistics.
- Other info: This is a 9-12 month maternity cover role with international collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Biocatalysts is comprised of 4 companies, headquartered in Cardiff (Wales, UK) and co-located in Nieuwkuijk (Netherlands), Tampa (Florida, USA) and Ascheberg (Germany). Brought together as an integrated Bioproducts Division in October 2023, it is a wholly owned subsidiary of BRAIN Biotech Group, based in Zwingenberg (Germany). We serve customers globally in markets such as food, baking, beverage and pharma / life science, with a view to becoming and staying the world’s leading speciality enzyme company and by the quality and dedication of our people, exceed our customers’ expectations.
Purpose of Role
This role is responsible for developing and implementing Group-wide Customer Service and Logistics processes across multiple sites, with a focus on delivering an excellent customer experience. It oversees order to ship process to ensure on time in full delivery to our global customer base. The position plays a pivotal role in driving operational best practices and continuous improvement across the Group, while partnering closely with key functions including Procurement, Finance, and Customer Service to ensure alignment and efficiency throughout the supply chain. This role is a 9–12-month fixed term maternity cover.
Expected Activities
- Lead team of 7 team members based in UK, US, Germany and The Netherlands.
- Owner of customer order to ship process globally with expectation to drive continuous improvement and standardisation of these processes.
- Responsible for ensuring excellent customer satisfaction measured through customer complaints and On Time in Full Performance.
- Responsible for managing and reporting open order book and ensuring orders are shipped on time to meet business plans.
- Owner of the customer complaints process.
- Responsible for International Trade complaints to ensure appropriate documentation is provided to support customs clearance and meet customers' needs.
- Escalate key risks as appropriate to senior leadership through consistent reporting tools.
- Partner with SIOP Manager to develop supply mitigation strategies.
Interim, Divisional Customer Service & Logistics Manager employer: Biocatalysts Ltd
Contact Detail:
Biocatalysts Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Interim, Divisional Customer Service & Logistics Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Biocatalysts. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in becoming part of their mission to exceed customer expectations.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want you to sound confident and authentic, not like a robot reciting lines!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Interim, Divisional Customer Service & Logistics Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Divisional Customer Service & Logistics Manager. Highlight your experience in customer service and logistics, and don’t forget to mention any relevant achievements that showcase your ability to exceed customer expectations.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your passion for delivering excellent customer experiences and how your skills align with the responsibilities outlined in the job description.
Showcase Your Team Leadership Skills: Since this role involves leading a team across multiple locations, be sure to highlight your leadership experience. Share examples of how you've successfully managed teams and driven operational improvements in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Biocatalysts!
How to prepare for a job interview at Biocatalysts Ltd
✨Know the Company Inside Out
Before your interview, make sure you research Biocatalysts thoroughly. Understand their mission to become the leading speciality enzyme company and how they serve various markets. This knowledge will help you align your answers with their goals and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role focuses on delivering an excellent customer experience, be prepared to discuss specific examples from your past where you've successfully managed customer service challenges. Highlight your ability to handle complaints and ensure satisfaction, as this will resonate well with the interviewers.
✨Demonstrate Your Leadership Experience
As you'll be leading a team across multiple countries, it's crucial to showcase your leadership skills. Share experiences where you've led teams, driven operational improvements, or implemented processes that enhanced efficiency. This will illustrate your capability to manage a diverse team effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities, especially related to logistics and customer service. Think of potential challenges you might face in the role and how you would address them. This preparation will help you respond confidently and demonstrate your strategic thinking.
