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- Tasks: Lead a dynamic team to enhance customer service and logistics processes globally.
- Company: Join Biocatalysts, a leading speciality enzyme company with a global presence.
- Benefits: Gain valuable experience in a fast-paced environment with opportunities for growth.
- Why this job: Make a real impact on customer satisfaction and operational excellence.
- Qualifications: Experience in customer service and logistics management is preferred.
- Other info: This is a 9-12 month maternity cover role with international collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Biocatalysts is comprised of 4 companies, headquartered in Cardiff (Wales, UK) and co-located in Nieuwkuijk (Netherlands), Tampa (Florida, USA) and Ascheberg (Germany). Brought together as an integrated Bioproducts Division in October 2023, it is a wholly owned subsidiary of BRAIN Biotech Group, based in Zwingenberg (Germany). We serve customers globally in markets such as food, baking, beverage and pharma / life science, with a view to become and stay the world’s leading speciality enzyme company and by the quality and dedication of our people, exceed our customers’ expectations.
Purpose of Role
This role is responsible for developing and implementing Group-wide Customer Service and Logistics processes across multiple sites, with a focus on delivering an excellent customer experience. It oversees order to ship process to ensure on time in full delivery to our global customer base. The position plays a pivotal role in driving operational best practices and continuous improvement across the Group, while partnering closely with key functions including Procurement, Finance, and Customer Service to ensure alignment and efficiency throughout the supply chain. This role is a 9–12-month fixed term maternity cover.
Expected Activities
- Lead team of 7 team members based in UK, US, Germany and The Netherlands.
- Owner of customer order to ship process globally with expectation to drive continuous improvement and standardisation of these processes.
- Responsible for ensuring excellent customer satisfaction measured through customer complaints and On Time in Full Performance.
- Responsible for managing and reporting open order book and ensuring orders are shipped on time to meet business plans.
- Owner of the customer complaints process.
- Responsible for International Trade complaints to ensure appropriate documentation is provided to support customs clearance and meet customers needs.
- Escalate keys risks as appropriate to senior leadership through consistent reporting tools.
- Partner with SIOP Manager to develop supply mitigation strategies.
Interim, Divisional Customer Service & Logistics Manager in Cardiff employer: Biocatalysts Ltd
Contact Detail:
Biocatalysts Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Interim, Divisional Customer Service & Logistics Manager in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want you to sound confident and authentic, not like a robot reciting lines. Mock interviews with friends can really help!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Interim, Divisional Customer Service & Logistics Manager in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Divisional Customer Service & Logistics Manager. Highlight your experience in customer service and logistics, and don’t forget to mention any relevant achievements that showcase your ability to drive operational best practices.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your passion for delivering excellent customer experiences and how your skills align with the company’s goals. Keep it engaging and personal!
Showcase Your Team Leadership Skills: Since this role involves leading a team across multiple locations, make sure to highlight your leadership experience. Share examples of how you've successfully managed teams and driven improvements in customer service processes in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Biocatalysts Ltd
✨Know the Company Inside Out
Before your interview, make sure you research Biocatalysts thoroughly. Understand their mission, values, and the markets they serve. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Demonstrate Your Leadership Skills
As this role involves leading a team across multiple countries, be prepared to discuss your leadership style and experiences. Share specific examples of how you've successfully managed teams, driven improvements, and handled challenges in customer service and logistics.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially related to customer complaints and order processes. Think of scenarios where you improved customer satisfaction or streamlined operations, and be ready to explain your thought process and outcomes.
✨Showcase Your Collaborative Spirit
This position requires close collaboration with various functions like Procurement and Finance. Be ready to discuss how you've worked with cross-functional teams in the past, highlighting your communication skills and ability to align different departments towards common goals.
