At a Glance
- Tasks: Lead a dynamic team to enhance customer service and logistics processes globally.
- Company: Join Biocatalysts, a leading speciality enzyme company with a global presence.
- Benefits: Gain valuable experience in a fast-paced environment with opportunities for growth.
- Other info: This is a 9-12 month maternity cover role with international collaboration.
- Why this job: Make a real impact on customer satisfaction and operational excellence.
- Qualifications: Experience in customer service and logistics management is preferred.
The predicted salary is between 51750 - 63250 £ per year.
Biocatalysts is comprised of 4 companies, headquartered in Cardiff (Wales, UK) and co-located in Nieuwkuijk (Netherlands), Tampa (Florida, USA) and Ascheberg (Germany).
Brought together as an integrated Bioproducts Division in October 2023, it is a wholly owned subsidiary of BRAIN Biotech Group, based in Zwingenberg (Germany).
We serve customers globally in markets such as food, baking, beverage and pharma / life science, with a view to “become and stay the world’s leading speciality enzyme company and by the quality and dedication of our people, exceed our customers’ expectations”.
Purpose of Role
This role is responsible for developing and implementing Group-wide Customer Service and Logistics processes across multiple sites, with a focus on delivering an excellent customer experience.
It oversees order to ship process to ensure on time in full delivery to our global customer base.
The position plays a pivotal role in driving operational best practices and continuous improvement across the Group, while partnering closely with key functions including Procurement, Finance, and Customer Service to ensure alignment and efficiency throughout the supply chain.
This role is a 9–12-month fixed term maternity cover.
- Expected Activities
- Lead team of 7 team members based in UK, US, Germany and The Netherlands
- Owner of customer order to ship process globally with expectation to drive continuous improvement and standardisation of these processes.
- Responsible for ensuring excellent customer satisfaction measured through customer complaints and On Time in Full Performance
- Responsible for managing and reporting open order book and ensuring orders are shipped on time to meet business plans.
- Owner of the customer complaints process
- Responsible for International Trade complaints to ensure appropriate documentation is provided to support customs clearance and meet customers needs.
- Escalate keys risks as appropriate to senior leadership through consistent reporting tools.
- Partner with SIOP Manager to develop supply mitigation strategies.
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Interim, Divisional Customer Service & Logistics Manager employer: Biocatalysts Ltd
Biocatalysts is an exceptional employer, offering a dynamic work environment in Cardiff that fosters collaboration and innovation across its global teams. With a strong commitment to employee development and a culture that prioritises customer satisfaction, employees are empowered to drive operational excellence and contribute to meaningful projects in the bioproducts sector. The company also provides unique opportunities for growth within a supportive framework, making it an ideal place for those seeking a rewarding career in customer service and logistics management.
