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- Tasks: Ensure timely customs clearance and delivery of imports while providing top-notch customer service.
- Company: Join Biocair, a leader in logistics with a focus on quality and compliance.
- Benefits: Enjoy a competitive salary, generous holiday, private medical insurance, and a wellness programme.
- Why this job: Make a real impact in the logistics industry while developing your skills and expertise.
- Qualifications: Experience in air import roles and strong communication skills are essential.
- Other info: Full-time role at Heathrow with excellent career growth opportunities.
The predicted salary is between 31000 - 37000 £ per year.
As the Senior Import Coordinator at Biocair, you will be involved in ensuring timely customs clearance and delivery of imports to the UK. Compliant submission of customs entries either directly or through approved brokers. Provide consistent and reliable customer service to all clients and offices. Deliver the highest quality service by ensuring all imports are managed efficiently, safely, and cost-effectively. Additionally, lead subject matter expertise for key areas, including standing instructions, liaising with overseas clients and internal offices, quality and compliance, and staff development within the Heathrow office.
Responsibilities
- Perform and lead main import functions of the LHR operation and provide support in other areas as required.
- Train, mentor, and coach team members to build an experienced and skilled Air Import Department.
- Ensure all import permits and documentation are present for compliant customs entry.
- Liaise with customers and brokers to ensure accurate and timely customs declarations in accordance with HMRC regulations.
- Identify potential issues and implement pre-emptive measures to meet service levels.
- Provide customers with regular, accurate shipment updates and complete post-shipment tasks (e.g., temperature data retrieval, return logistics).
Competencies
- Experience of working within an air import role.
- Customs Entry submissions using Sequoia or equivalent.
- Up to date knowledge of customs CPCs and HTS codes.
- Effective communication skills, both verbal and written.
- Team player with the ability to work on own and as part of a team.
- Highly self-organised, able to plan and prioritise workload to meet deadlines.
Benefits
- A competitive salary of between £31,000 and £37,000 per annum depending on experience.
- A generous non-contributory pension.
- 25 days holiday and the option to buy/sell 5 days.
- Life Assurance.
- Group Income Protection.
- Private Medical Insurance.
- Wellness Programme.
Role Details
This is a full time role, 40 hours per week Monday to Friday, between the hours of 07:00 and 18:00 with a shift rotation of: 07:00 to 16:00 / 08:00 to 17:00 / 09:00 to 18:00 and is offered as 100% onsite based at our London Heathrow office (TW4 6ER).
Application timeline
Applications will close on Tuesday 10th February 2026. Please note that suitable candidates may be invited to interview prior to the closing date and we reserve the right to close the vacancy early should we receive a sufficient number of applications.
Legal and diversity
This is a UK based role and the right to live and work in the UK will need to be established during the recruitment process. Please note we are not currently a Home Office visa sponsorship licence holder. Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Notice
Please be aware that we are NOT inviting recruitment agencies to submit candidates for this role and as such any approaches will be rejected. Thank you for your understanding.
Senior Import Coordinator in London employer: Biocair
Contact Detail:
Biocair Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Import Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the import and logistics industry. Attend events, join relevant groups on social media, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Biocair and understanding their operations. Familiarise yourself with customs regulations and the specific challenges they face. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! As a Senior Import Coordinator, you'll need to liaise with clients and brokers effectively. Role-play common scenarios with a friend or mentor to build your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Senior Import Coordinator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Import Coordinator role. Highlight your experience in customs clearance and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of your past experiences in air import roles and how they relate to the responsibilities listed. Let your personality shine through!
Showcase Your Communication Skills: Effective communication is key in this role, so make sure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Biocair
✨Know Your Customs Inside Out
Make sure you brush up on your knowledge of customs CPCs and HTS codes. Being able to discuss these confidently will show that you're not just familiar with the role but also passionate about it. Prepare some examples of how you've handled customs entries in the past.
✨Show Off Your Communication Skills
As a Senior Import Coordinator, effective communication is key. Think of specific instances where you've successfully liaised with customers or brokers. Practise articulating these experiences clearly, as this will demonstrate your ability to provide reliable customer service.
✨Demonstrate Leadership Qualities
Since you'll be mentoring and coaching team members, come prepared with examples of how you've led a team or trained others in previous roles. Highlight your approach to building an experienced and skilled department, as this will resonate well with the interviewers.
✨Be Ready for Problem-Solving Scenarios
Anticipate questions about potential issues in the import process and how you would handle them. Think of a few scenarios where you identified problems and implemented pre-emptive measures. This will showcase your proactive mindset and ability to meet service levels.
