Description
Do you thrive on delivering operational excellence while building strong, trusted relationships with customers and stakeholders?
Biocair is a leading global life sciences logistics provider, supporting pharmaceutical professionals, researchers, and scientists with industry-leading supply chain solutions since 1986.
We are looking for a proactive, detail-oriented Key Accounts Specialist to join our team in Cambridge, supporting one of our largest global accounts. Reporting to the Operations Manager – Strategic Accounts, you will play a critical role in delivering exceptional customer service and ensuring seamless shipment coordination.
Role Responsibilities Overview:
What We Offer You:
Work Structure:
Please note: Due to the location of our Edinburgh office, personal transport is essential as public transport access is limited
Career Growth:
What You’ll Bring:
To learn more about Biocair, please visit us at: https://www.biocair.com/
Diversity & Inclusion:
Biocair is committed to building an inclusive workplace where everyone feels welcome, included, valued and respected. We are an equal opportunity employer and welcome applications from all backgrounds. If you require adjustments during the recruitment process, please contact: globaltalentacquisition@biocair.com
Right to Work:
Biocair values diversity and strives to build a culture where everyone feels welcome and included. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please note:
How We Recruit:
Once we have received your application, our Talent Acquisition (TA) team aims to respond within 3 working days. The process typically includes:
1. Initial TA screening (Teams)
2. First-stage interview (Teams)
3. Second-stage interview (onsite)
This gives you the opportunity to meet key stakeholders and experience the team and environment first-hand.
Additional Information:
Applications close on: Tuesday 7th July 2026 (we reserve the right to close the vacancy early should we receive enough applications).
Do you thrive on delivering operational excellence while building strong, trusted relationships with customers and stakeholders?
Biocair is a leading global life sciences logistics provider, supporting pharmaceutical professionals, researchers, and scientists with industry-leading supply chain solutions since 1986.
We are looking for a proactive, detail-oriented Key Accounts Specialist to join our team in Cambridge, supporting one of our largest global accounts. Reporting to the Operations Manager – Strategic Accounts, you will play a critical role in delivering exceptional customer service and ensuring seamless shipment coordination.
Role Responsibilities Overview:
- Managing and developing relationships with assigned key customer accounts
- Coordinating shipments end-to-end, ensuring timely and accurate delivery
- Maintaining high levels of data accuracy across systems, documentation, and reporting
- Monitoring shipments proactively, identifying and resolving issues quickly
- Communicating effectively with customers on updates, milestones, and delays
- Collaborating with internal teams and external partners (carriers and vendors)
- Ensuring compliance with regulatory requirements and internal procedures
- Maintaining accurate records and support cost management activities
What We Offer You:
- Competitive salary: £30,600 – £34,700 per annum
- Comprehensive benefits including:
- Pension, Life Assurance & Group Income Protection
- Private Medical Insurance & Healthcare Cash Plan
- Enhanced Primary & Secondary Caregiver Leave
- 25 days holiday + Birthday Leave + Volunteering Leave
- Cycle to Work Scheme & Discount Shopping Scheme
- Specsavers Vouchers & Employee Assistance Programme
Work Structure:
- Full-time (40 hours per week), Monday to Friday
- Rotating shift pattern of 07:00 - 15:30 / 08:30 - 17:00 / 09:30 - 18:00
- Fully onsite at our Edinburgh office (EH49 7RY)
Please note: Due to the location of our Edinburgh office, personal transport is essential as public transport access is limited
Career Growth:
- Opportunity to shape global operations and develop your career within a growing global organisation.
What You’ll Bring:
- A customer-first mindset with a passion for service excellence
- Strong problem-solving skills and ability to work under pressure
- Excellent organisational and prioritisation abilities
- High attention to detail and data accuracy
- Strong communication and stakeholder management skills
- Ability to manage multiple priorities in a fast-paced environment
- Previous experience in logistics, supply chain, or customer service
- Proficiency in MS Office and operational systems
- Knowledge of shipping processes, Incoterms, and customs (desirable)
To learn more about Biocair, please visit us at: https://www.biocair.com/
Diversity & Inclusion:
Biocair is committed to building an inclusive workplace where everyone feels welcome, included, valued and respected. We are an equal opportunity employer and welcome applications from all backgrounds. If you require adjustments during the recruitment process, please contact: globaltalentacquisition@biocair.com
Right to Work:
Biocair values diversity and strives to build a culture where everyone feels welcome and included. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please note:
- Applicants must have the right to work in the United Kingdom
- Visa sponsorship is not available for this opportunity as Biocair is not currently a Home Office visa sponsorship licence holder.
How We Recruit:
Once we have received your application, our Talent Acquisition (TA) team aims to respond within 3 working days. The process typically includes:
1. Initial TA screening (Teams)
2. First-stage interview (Teams)
3. Second-stage interview (onsite)
This gives you the opportunity to meet key stakeholders and experience the team and environment first-hand.
Additional Information:
Applications close on: Tuesday 7th July 2026 (we reserve the right to close the vacancy early should we receive enough applications).
