At a Glance
- Tasks: Coordinate global shipments and deliver exceptional customer service in a fast-paced environment.
- Company: Join Biocair, a leader in life sciences logistics with a global reach.
- Benefits: Enjoy competitive salary, comprehensive benefits, and generous holiday leave.
- Other info: Full-time role in Edinburgh with excellent career growth opportunities.
- Why this job: Make a real impact by supporting life-changing research and healthcare products.
- Qualifications: Experience in logistics or supply chain, with strong customer service skills.
The predicted salary is between 29700 - 34500 £ per year.
Do you thrive in a fast-paced environment where no two days are the same? Are you passionate about delivering exceptional customer service while coordinating time-critical global shipments in a highly regulated environment? This is an exciting opportunity for a proactive and detail-oriented logistics professional to join Biocair, supporting the movement of life-changing research samples, clinical trial medicines, and other pharmaceutical products across the world.
In this role, you’ll play a vital part in ensuring seamless shipment execution, delivering outstanding customer experiences, and helping to maintain the highest standards of compliance, quality, and operational excellence.
Role Responsibilities Overview:- Acting as the first point of contact for shipping orders and customer enquiries, delivering a proactive and professional service
- Managing end-to-end international shipments for pharmaceutical, clinical trial, and healthcare-related products
- Coordinating with airlines, suppliers, overseas offices, and delivery partners to ensure smooth shipment execution
- Proactively monitoring live shipments, managing issues and escalations, and providing timely customer updates
- Managing after-shipment activities including temperature monitor returns, reusable packaging logistics, and chain of custody information
- Investigating customer complaints, completing root cause analysis, and implementing corrective actions (CAPA)
- Ensuring accurate data entry and system updates across Biocair and customer platforms
- Working collaboratively with warehouse, transport, customs, and global operational teams to deliver service excellence.
- Competitive Salary: £29,700 - £34,500 per annum
- Comprehensive benefits including:
- Pension, Life Assurance & Group Income Protection
- Private Medical Insurance & Healthcare Cash Plan
- Enhanced Primary & Secondary Caregiver Leave
- 25 days holiday + Birthday Leave + Volunteering Leave
- Cycle to Work Scheme & Discount Shopping Scheme
- Specsavers Vouchers & Employee Assistance Programme
- Full-time (40 hours per week), Monday to Friday, 08:30 - 17:30
- Fully onsite at our Edinburgh office (Please note: Due to the location of our Edinburgh office, personal transport is essential as public transport access is limited)
- Opportunity to work within a specialist global life sciences logistics business
- Exposure to international shipping, complex customer requirements, and regulated pharmaceutical logistics
- Be part of a growing organisation operating in 170+ countries across Europe, Africa, Asia, and the Americas
- Experience in logistics, freight forwarding, supply chain, or another time-critical operational environment
- Experience in pharmaceutical logistics, cold chain shipping, or healthcare-related logistics would be highly desirable
- Strong customer service experience with a customer-first mindset
- Excellent organisation skills with the ability to manage multiple priorities and strict deadlines
- Strong attention to detail and commitment to accuracy
- Confident problem-solving skills with the ability to manage issues through to resolution
- Commercial awareness with the ability to balance service quality and cost efficiency
- Strong communication skills with the ability to build relationships with customers, suppliers, and internal stakeholders
- Experience working with shipment management systems, freight platforms, or similar operational systems
- Dangerous Goods certification (desirable)
- Knowledge of global customs procedures (desirable)
Biocair is committed to building an inclusive workplace where everyone feels welcome, included, valued and respected. We are an equal opportunity employer and welcome applications from all backgrounds. If you require adjustments during the recruitment process, please contact: globaltalentacquisition@biocair.com
Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please note: Applicants must have the right to work in the United Kingdom. Visa sponsorship is not available for this opportunity.
Once we have received your application, our Talent Acquisition (TA) team aims to respond within 3 working days. The process typically includes:
- First-stage interview (Teams/onsite)
- Second-stage interview (Teams/onsite)
This gives you the opportunity to meet key stakeholders and experience the team and environment first hand.
Applications close on: Tuesday 16th June 2026 (we reserve the right to close early should we receive a high volume of strong applications).
Logistics Coordinator - Edinburgh employer: Biocair
Biocair is an exceptional employer that offers a dynamic work environment in Edinburgh, where logistics professionals can thrive while making a meaningful impact on global healthcare. With competitive salaries, comprehensive benefits, and a strong commitment to employee growth, Biocair fosters a culture of collaboration and excellence, ensuring that every team member feels valued and empowered. Join us to be part of a specialist global life sciences logistics business that operates in over 170 countries, providing you with unique opportunities for career advancement and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Coordinator - Edinburgh
✨Tip Number 1
Get to know the company! Research Biocair and understand their mission in life sciences logistics. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the responsibilities of managing international shipments and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Logistics Coordinator - Edinburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Logistics Coordinator role. Highlight your experience in logistics, customer service, and any relevant skills that match the job description. We want to see how you fit into our fast-paced environment!
Showcase Your Problem-Solving Skills:In your application, share examples of how you've tackled challenges in previous roles. We love proactive individuals who can manage issues and provide solutions, especially in time-critical situations like shipping and logistics.
Be Detail-Oriented:Attention to detail is key in logistics! Make sure your application is free from typos and errors. We appreciate candidates who take the time to ensure their submissions are polished and professional.
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people quickly. Plus, it’s a great opportunity to explore more about Biocair and what we stand for!
How to prepare for a job interview at Biocair
✨Know Your Logistics Inside Out
Make sure you brush up on your logistics knowledge, especially in the pharmaceutical sector. Understand the nuances of cold chain shipping and compliance regulations, as these will likely come up during your interview.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, be ready to share specific examples of how you've gone above and beyond for customers in past roles. Highlight your proactive approach and problem-solving skills.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, like handling shipment delays or customer complaints. Think through your responses ahead of time, focusing on how you would manage issues and ensure smooth operations.
✨Demonstrate Team Collaboration
This position requires working closely with various teams. Be prepared to discuss how you've successfully collaborated with others in previous roles, and emphasise your communication skills and ability to build relationships.
