At a Glance
- Tasks: Coordinate global shipments and deliver exceptional customer service in a fast-paced environment.
- Company: Join Biocair, a leader in life sciences logistics with a global reach.
- Benefits: Enjoy competitive salary, comprehensive benefits, and generous holiday leave.
- Other info: Full-time role in Edinburgh with excellent career growth opportunities.
- Why this job: Make a real impact by supporting life-changing research and healthcare products.
- Qualifications: Experience in logistics or supply chain, with strong customer service skills.
The predicted salary is between 29700 - 34500 £ per year.
Do you thrive in a fast-paced environment where no two days are the same? Are you passionate about delivering exceptional customer service while coordinating time-critical global shipments in a highly regulated environment? This is an exciting opportunity for a proactive and detail-oriented logistics professional to join Biocair, supporting the movement of life-changing research samples, clinical trial medicines, and other pharmaceutical products across the world.
In this role, you’ll play a vital part in ensuring seamless shipment execution, delivering outstanding customer experiences, and helping to maintain the highest standards of compliance, quality, and operational excellence.
Role Responsibilities Overview:- Acting as the first point of contact for shipping orders and customer enquiries, delivering a proactive and professional service
- Managing end-to-end international shipments for pharmaceutical, clinical trial, and healthcare-related products
- Coordinating with airlines, suppliers, overseas offices, and delivery partners to ensure smooth shipment execution
- Proactively monitoring live shipments, managing issues and escalations, and providing timely customer updates
- Managing after-shipment activities including temperature monitor returns, reusable packaging logistics, and chain of custody information
- Investigating customer complaints, completing root cause analysis, and implementing corrective actions (CAPA)
- Ensuring accurate data entry and system updates across Biocair and customer platforms
- Working collaboratively with warehouse, transport, customs, and global operational teams to deliver service excellence.
- Competitive Salary: £29,700 - £34,500 per annum
- Comprehensive benefits including:
- Pension, Life Assurance & Group Income Protection
- Private Medical Insurance & Healthcare Cash Plan
- Enhanced Primary & Secondary Caregiver Leave
- 25 days holiday + Birthday Leave + Volunteering Leave
- Cycle to Work Scheme & Discount Shopping Scheme
- Specsavers Vouchers & Employee Assistance Programme
- Full-time (40 hours per week), Monday to Friday, 08:30 - 17:30
- Fully onsite at our Edinburgh office (Please note: Due to the location of our Edinburgh office, personal transport is essential as public transport access is limited)
- Opportunity to work within a specialist global life sciences logistics business
- Exposure to international shipping, complex customer requirements, and regulated pharmaceutical logistics
- Be part of a growing organisation operating in 170+ countries across Europe, Africa, Asia, and the Americas
- Experience in logistics, freight forwarding, supply chain, or another time-critical operational environment
- Experience in pharmaceutical logistics, cold chain shipping, or healthcare-related logistics would be highly desirable
- Strong customer service experience with a customer-first mindset
- Excellent organisation skills with the ability to manage multiple priorities and strict deadlines
- Strong attention to detail and commitment to accuracy
- Confident problem-solving skills with the ability to manage issues through to resolution
- Commercial awareness with the ability to balance service quality and cost efficiency
- Strong communication skills with the ability to build relationships with customers, suppliers, and internal stakeholders
- Experience working with shipment management systems, freight platforms, or similar operational systems
- Dangerous Goods certification (desirable)
- Knowledge of global customs procedures (desirable)
Biocair is committed to building an inclusive workplace where everyone feels welcome, included, valued and respected. We are an equal opportunity employer and welcome applications from all backgrounds. If you require adjustments during the recruitment process, please contact: globaltalentacquisition@biocair.com
Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please note: Applicants must have the right to work in the United Kingdom. Visa sponsorship is not available for this opportunity.
Once we have received your application, our Talent Acquisition (TA) team aims to respond within 3 working days. The process typically includes:
- First-stage interview (Teams/onsite)
- Second-stage interview (Teams/onsite)
This gives you the opportunity to meet key stakeholders and experience the team and environment first hand.
Applications close on: Tuesday 16th June 2026 (we reserve the right to close early should we receive a high volume of strong applications).
Logistics Coordinator - Edinburgh employer: Biocair
Biocair is an exceptional employer that offers a dynamic work environment in Edinburgh, where logistics professionals can thrive while making a meaningful impact on global healthcare. With competitive salaries, comprehensive benefits, and a strong commitment to employee growth, Biocair fosters a culture of collaboration and excellence, ensuring that every team member feels valued and empowered. Join us to be part of a specialist global life sciences logistics business that operates in over 170 countries, providing you with unique opportunities for career advancement and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Coordinator - Edinburgh
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Biocair and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Biocair!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Biocair keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Logistics Coordinator - Edinburgh
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Biocair:This is your chance to really connect with the team at Biocair. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Biocair
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Biocair.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Biocair that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Biocair. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
