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- Tasks: Support key accounts by managing communications and ensuring smooth shipment processes.
- Company: Biocair is a leading provider of specialist logistics solutions for the global scientific community.
- Benefits: Enjoy a competitive salary, annual bonus, generous holiday, and private medical insurance.
- Why this job: Join a dynamic team focused on precision and care in logistics, making a real impact in science.
- Qualifications: Customer service experience and logistics knowledge are preferred; a science background is a plus.
- Other info: This full-time role is based in Cambridge, with a Monday to Friday schedule.
The predicted salary is between 28000 - 31000 £ per year.
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The Key Accounts Team is pivotal in building strong relationships with key accounts and sector customers. This role involves addressing enquiries, providing support, and ensuring customer needs are effectively communicated across the Customer Logistics Teams. You will collaborate closely with internal teams to develop efficient shipment solutions, ensuring a seamless handover to logistics for flawless execution.
The Key Accounts Specialist will manage communications between internal stakeholders and the customer, one of our top global accounts, and draw on their experience in freight forwarding to ensure that data received from Biocair’s customer portal Biocair Connect is accurate, and properly utilized in the Solution Design process. This will include shipment routing, commodity classification, packaging selection, customs value, harmonized tariff codes, and dangerous goods classifications.
Responsibilities will include:
- Enter fully and accurately shipment data received from Biocair’s customer portal and from email requests into the transportation management system, ensuring that the following aspects of shipment design are fit for purpose.
- Adherence to shipping rules and regulations set internally and externally initiates shipment and handoff to Import Team, Export Team, or Control Tower Team.
- Monitor shipment status and regularly notify customer of shipment milestones, highlighting exceptions, schedule changes, or delays immediately.
- Manage communication between Biocair Teams and third-party vendors regarding shipment details, clearance instructions, documentation changes, and necessary licenses/permits.
- Record details regarding shipment deviations and supplier non-conformance in transport management system.
- Identify and capture all exception expenses incurred in operations and in shipment deviations, ensuring full transparency and appropriate cost allocation.
- Act as a Data Steward for customer account and contact information in transportation management system, ensuring quality and accuracy by formatting and cleaning data received by customers and the customer portal per standards set by the Country Key Accounts Manager.
Our company values matter, and guide all that we do each day. The successful candidate will be expected to operate in line with them as we strive to be the provider of choice for specialist logistics solutions to the global scientific community; based on the highest levels of care, expertise and precision; enabling our customers to retain absolute focus on research and development.
In addition, you will demonstrate these key competencies:
- Exceptional proven previous Customer Service experience gained in a professional office style environment.
- A willingness to go the \”extra mile\”.
- Excellent attention to detail.
- Ability to take accountability and work with minimal supervision under pressure, in a fast moving environment with tight deadlines.
- Ability to prioritise tasks and manage changing shipment deadlines.
- Intermediate proficiency in MS Office Suite: Outlook, Word, Teams.
- Experience in logistics and freight forwarding industry is highly desirable.
- An educational background in Science is highly desirable.
In return we offer:
- Between £28,000 and £31,000 per annum depending on experience
- Discretionary Annual Bonus Scheme
- A generous non-contributory pension
- 25 days holiday and the option to buy/sell 5 days
- Birthday Leave
- Life Assurance
- Group Income Protection
- Private Medical Insurance
- Wellness Programme
Please note this is a full time role, Monday to Friday 08:30 to 17:30 based onsite at our Cambridge office (CB22 3EG).
This is a UK based role and the right to live and work in the UK will need to be established during the recruitment process. Please note we are not currently a Home Office visa sponsorship licence holder.
Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please be aware that we are NOT inviting recruitment agencies to submit candidates for this role and as such any approaches will be rejected. Thank you for your understanding.
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Seniority level
Entry level
Employment type
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Employment type
Full-time
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Industries
Transportation, Logistics, Supply Chain and Storage
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Key Accounts Specialist employer: Biocair
Contact Detail:
Biocair Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Accounts Specialist
✨Tip Number 1
Familiarise yourself with Biocair's services and the logistics industry. Understanding their specific offerings and how they operate will help you speak confidently about how you can contribute to their Key Accounts Team.
✨Tip Number 2
Network with current or former employees of Biocair on platforms like LinkedIn. Engaging in conversations can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your experience in customer service and logistics in detail. Be ready to share specific examples of how you've successfully managed customer relationships and handled challenges in a fast-paced environment.
✨Tip Number 4
Demonstrate your attention to detail by preparing questions that show your understanding of the role's responsibilities. This not only highlights your interest but also your ability to think critically about the position.
We think you need these skills to ace Key Accounts Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and logistics. Emphasise any previous roles where you managed communications or data entry, as these are crucial for the Key Accounts Specialist position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the responsibilities outlined in the job description, such as your attention to detail and ability to work under pressure.
Highlight Relevant Skills: Clearly list your intermediate proficiency in MS Office Suite and any experience in freight forwarding or logistics. These skills are highly desirable for the role and should be prominently featured in your application.
Showcase Your Customer Service Experience: Since exceptional customer service experience is a key requirement, provide concrete examples of how you've gone the extra mile for customers in past roles. This will demonstrate your commitment to customer satisfaction.
How to prepare for a job interview at Biocair
✨Research the Company
Before your interview, take some time to learn about Biocair and its values. Understanding their mission and how they operate will help you align your answers with what they are looking for in a Key Accounts Specialist.
✨Showcase Your Customer Service Skills
Since this role requires exceptional customer service experience, prepare examples from your past work where you went the extra mile for a customer. Highlight your ability to manage communications effectively and resolve issues promptly.
✨Demonstrate Attention to Detail
Given the importance of accuracy in shipment data and compliance with regulations, be ready to discuss how you ensure attention to detail in your work. You might want to share specific instances where your meticulousness made a difference.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in a fast-paced environment. Think of scenarios where you had to prioritise tasks under pressure, and be prepared to explain your thought process and the outcomes.
