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- Tasks: Support key accounts by managing shipments and ensuring customer needs are met.
- Company: Biocair is a leading provider of specialist logistics solutions for the global scientific community.
- Benefits: Enjoy a competitive salary, annual bonus, generous holiday, and private medical insurance.
- Why this job: Join a dynamic team focused on precision and care in logistics, making a real impact in science.
- Qualifications: Customer service experience and logistics knowledge are preferred; a science background is a plus.
- Other info: This full-time role is based in Cambridge, with a Monday to Friday schedule.
The predicted salary is between 28000 - 31000 £ per year.
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The Key Accounts Team is pivotal in building strong relationships with key accounts and sector customers. This role involves addressing enquiries, providing support, and ensuring customer needs are effectively communicated across the Customer Logistics Teams. You will collaborate closely with internal teams to develop efficient shipment solutions, ensuring a seamless handover to logistics for flawless execution.
The Key Accounts Specialist will manage communications between internal stakeholders and the customer, one of our top global accounts, and draw on their experience in freight forwarding to ensure that data received from Biocair’s customer portal Biocair Connect is accurate, and properly utilized in the Solution Design process. This will include shipment routing, commodity classification, packaging selection, customs value, harmonized tariff codes, and dangerous goods classifications.
Responsibilities will include:
- Enter fully and accurately shipment data received from Biocair’s customer portal and from email requests into the transportation management system, ensuring that the following aspects of shipment design are fit for purpose.
- Adherence to shipping rules and regulations set internally and externally initiates shipment and handoff to Import Team, Export Team, or Control Tower Team.
- Monitor shipment status and regularly notify customer of shipment milestones, highlighting exceptions, schedule changes, or delays immediately.
- Manage communication between Biocair Teams and third-party vendors regarding shipment details, clearance instructions, documentation changes, and necessary licenses/permits.
- Record details regarding shipment deviations and supplier non-conformance in transport management system.
- Identify and capture all exception expenses incurred in operations and in shipment deviations, ensuring full transparency and appropriate cost allocation.
- Act as a Data Steward for customer account and contact information in transportation management system, ensuring quality and accuracy by formatting and cleaning data received by customers and the customer portal per standards set by the Country Key Accounts Manager.
Our company values matter, and guide all that we do each day. The successful candidate will be expected to operate in line with them as we strive to be the provider of choice for specialist logistics solutions to the global scientific community; based on the highest levels of care, expertise and precision; enabling our customers to retain absolute focus on research and development.
In addition, you will demonstrate these key competencies:
- Exceptional proven previous Customer Service experience gained in a professional office style environment.
- A willingness to go the \”extra mile\”.
- Excellent attention to detail.
- Ability to take accountability and work with minimal supervision under pressure, in a fast moving environment with tight deadlines.
- Ability to prioritise tasks and manage changing shipment deadlines.
- Intermediate proficiency in MS Office Suite: Outlook, Word, Teams.
- Experience in logistics and freight forwarding industry is highly desirable.
- An educational background in Science is highly desirable.
In return we offer:
- Between £28,000 and £31,000 per annum depending on experience
- Discretionary Annual Bonus Scheme
- A generous non-contributory pension
- 25 days holiday and the option to buy/sell 5 days
- Birthday Leave
- Life Assurance
- Group Income Protection
- Private Medical Insurance
- Wellness Programme
Please note this is a full time role, Monday to Friday 08:30 to 17:30 based onsite at our Cambridge office (CB22 3EG).
This is a UK based role and the right to live and work in the UK will need to be established during the recruitment process. Please note we are not currently a Home Office visa sponsorship licence holder.
Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please be aware that we are NOT inviting recruitment agencies to submit candidates for this role and as such any approaches will be rejected. Thank you for your understanding.
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Transportation, Logistics, Supply Chain and Storage
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Key Accounts Logistics Specialist employer: Biocair
Contact Detail:
Biocair Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Accounts Logistics Specialist
✨Tip Number 1
Familiarise yourself with Biocair's services and the logistics industry. Understanding their specific offerings and how they cater to the scientific community will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of Biocair on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Brush up on your knowledge of freight forwarding and logistics terminology. Being able to speak confidently about shipment routing, customs regulations, and data management will demonstrate your expertise and readiness for the role.
✨Tip Number 4
Prepare examples from your past experiences that showcase your customer service skills and attention to detail. Highlighting specific situations where you went the extra mile will resonate well with the hiring team.
We think you need these skills to ace Key Accounts Logistics Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Key Accounts Logistics Specialist position. Understand the key responsibilities and required skills, such as customer service experience and logistics knowledge.
Tailor Your CV: Customise your CV to highlight relevant experience in logistics and customer service. Emphasise any previous roles where you managed communications or worked under pressure, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills align with the responsibilities outlined in the job description, particularly your attention to detail and ability to manage deadlines.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Key Accounts Logistics Specialist role.
How to prepare for a job interview at Biocair
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Key Accounts Logistics Specialist. Familiarise yourself with shipment routing, customs regulations, and the importance of accurate data entry. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Customer Service Skills
Since this role heavily relies on customer interaction, be prepared to discuss your previous customer service experiences. Highlight specific examples where you went the extra mile to meet customer needs or resolve issues, as this will resonate well with the interviewers.
✨Demonstrate Attention to Detail
Given the emphasis on accuracy in shipment data and compliance with regulations, be ready to provide examples of how you've maintained attention to detail in past roles. You might even want to mention any tools or methods you use to ensure precision in your work.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills under pressure. Think about potential challenges you might face in logistics and how you would handle them. This will show your ability to think critically and adapt in a fast-paced environment.
