Import Coordinator

Import Coordinator

Full-Time 32000 - 42000 £ / year (est.) No home office possible
Go Premium
B

At a Glance

  • Tasks: Manage customs clearance and delivery of imports, ensuring compliance and customer satisfaction.
  • Company: Join Biocair, a leader in specialist logistics for the scientific community.
  • Benefits: Earn between £28,000-£35,000, enjoy 25 days holiday, and access wellness programmes.
  • Why this job: Be part of a dynamic team making a real impact in global logistics.
  • Qualifications: Experience in Air Import roles and strong customer service skills required.
  • Other info: 100% onsite role at London Heathrow with excellent career growth opportunities.

The predicted salary is between 32000 - 42000 £ per year.

As an Import Coordinator at Biocair, the primary objective of your role will be to manage all operational aspects necessary for the timely customs clearance and delivery of Biocair’s imports into the UK. This includes ensuring the compliant submission of customs entries, either directly or via approved third‑party customs brokers, while delivering a consistent and dependable customer experience for both Biocair customers and offices.

Responsibilities

  • Act as point of contact for overseas offices and agents on shipments importing into the UK.
  • Collate import Pre‑Alerts including paperwork checks.
  • Ensure all pertinent information, including any import permits, are present to ensure the entry submitted is fully compliant with all relevant customs and customer requirements.
  • Liaise with customers and Biocair’s brokers to ensure all import declarations are completed accurately in accordance with HMRC regulations and in an expedited fashion.
  • Monitor all imports to ensure they are stored correctly and in accordance with the temperature requirements of the product.
  • Interact with the airline handling agents to arrange repack/intervention when necessary to maintain temperature validation.
  • Identify potential issues and delays. Put pre‑emptive measures in place to ensure service levels are met and the customer is advised as appropriate.
  • Provide the customers with regular, accurate and timely updates on shipment status.
  • Ensure correct and timely completion of all after shipment tasks, including but not limited to: retrieving temperature monitor data and returning this to the client; arranging return logistics for Biocair or Customer reusable packaging.

Key Competencies

  • Experience of working within an Air Import role.
  • Up‑to‑date knowledge of customs CPCs and HTS codes.
  • Exceptional customer service skills.
  • Effective communication skills, both verbal and written.
  • Team player with the ability to work on own and as part of a team.
  • Highly self‑organised, able to plan and prioritise workload to meet deadlines.

Benefits

  • Between £28,000 and £35,000 per annum depending on experience.
  • A generous non‑contributory pension.
  • 25 days holiday and the option to buy/sell 5 days.
  • Birthday Leave.
  • Life Assurance.
  • Group Income Protection.
  • Private Medical Insurance.
  • Wellness Programme.

Job Details

  • Salary: £28,000 – £35,000 per annum, depending on experience.
  • Full‑time role, 40 hours per week.
  • Shift rotation: 07:00‑16:00 / 08:00‑17:00 / 09:00‑18:00.
  • 100% onsite based at our London Heathrow office (TW4 6ER).
  • Applications will close on Tuesday 20th January 2026. Suitable candidates may be invited to interview prior to the closing date, and we reserve the right to close the vacancy early should we receive a sufficient number of applications.
  • This is a UK based role and the right to live and work in the UK will need to be established during the recruitment process.
  • Please note we are not currently a Home Office visa sponsorship licence holder.

Our Values

Our company values matter, and guide all that we do each day. The successful candidate will be expected to operate in line with them as we strive to be the provider of choice for specialist logistics solutions to the global scientific community; based on the highest levels of care, expertise and precision; enabling our customers to retain absolute focus on research and development.

Legal & Agency Policy

Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please be aware that we are NOT inviting recruitment agencies to submit candidates for this role and as such any approaches will be rejected. Thank you for your understanding.

Import Coordinator employer: Biocair

Biocair is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary range of £28,000 to £35,000 along with a generous benefits package including a non-contributory pension, private medical insurance, and a wellness programme. Located at London Heathrow, the company fosters a collaborative work culture where team members are encouraged to excel in their roles while ensuring compliance and delivering outstanding customer service in the dynamic field of specialist logistics for the scientific community.
B

Contact Detail:

Biocair Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Import Coordinator

✨Tip Number 1

Network like a pro! Reach out to people in the industry, especially those who work at Biocair or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.

✨Tip Number 2

Prepare for the interview by researching Biocair’s values and recent projects. Show us that you’re not just another candidate; you’re genuinely interested in what we do and how you can contribute.

✨Tip Number 3

Practice your communication skills! As an Import Coordinator, you’ll need to convey information clearly. Try mock interviews with friends or use online resources to sharpen your verbal and written skills.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the team at Biocair.

We think you need these skills to ace Import Coordinator

Customs Clearance
Import Regulations
CPCs Knowledge
HTS Codes Knowledge
Customer Service Skills
Effective Communication Skills
Self-Organisation
Time Management
Problem Identification
Team Collaboration
Attention to Detail
Logistics Coordination
Temperature Monitoring
Documentation Management

Some tips for your application 🫡

Tailor Your CV: Make sure your CV is tailored to the Import Coordinator role. Highlight your experience in air imports and customs regulations, as these are key for us at Biocair. Use specific examples that showcase your skills in customer service and communication.

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you're passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your understanding of compliance and customer experience, which are super important to us.

Showcase Your Organisational Skills: As an Import Coordinator, being organised is crucial. In your application, give examples of how you've successfully managed multiple tasks or projects. This will show us that you can handle the workload and meet deadlines effectively.

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!

How to prepare for a job interview at Biocair

✨Know Your Customs Inside Out

Make sure you brush up on your knowledge of customs CPCs and HTS codes before the interview. Being able to discuss these confidently will show that you're serious about the role and understand the complexities involved in import coordination.

✨Show Off Your Customer Service Skills

Prepare examples of how you've provided exceptional customer service in previous roles. Biocair values a dependable customer experience, so be ready to demonstrate how you can maintain communication and keep clients updated on their shipments.

✨Be Ready to Discuss Problem-Solving

Think of specific instances where you've identified potential issues and implemented pre-emptive measures. This will highlight your proactive approach and ability to handle challenges, which is crucial for ensuring timely customs clearance.

✨Demonstrate Team Spirit

Since this role requires collaboration with various teams, be prepared to talk about your experiences working both independently and as part of a team. Highlight how you can balance self-organisation with teamwork to meet deadlines effectively.

Import Coordinator
Biocair
Go Premium

Land your dream job quicker with Premium

You’re marked as a top applicant with our partner companies
Individual CV and cover letter feedback including tailoring to specific job roles
Be among the first applications for new jobs with our AI application
1:1 support and career advice from our career coaches
Go Premium

Money-back if you don't land a job in 6-months

B
  • Import Coordinator

    Full-Time
    32000 - 42000 £ / year (est.)
  • B

    Biocair

    50-100
Similar positions in other companies
UK’s top job board for Gen Z
discover-jobs-cta
Discover now
>