At a Glance
- Tasks: Lead the Key Accounts Team to ensure exceptional service and operational excellence.
- Company: Join Biocair, a leader in life sciences logistics with a focus on customer satisfaction.
- Benefits: Competitive salary, generous pension, private medical insurance, and wellness programmes.
- Other info: Full-time role with excellent career growth opportunities and a supportive team culture.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in customer care and a passion for process improvement are essential.
The predicted salary is between 42000 - 42000 £ per year.
Description
As the Customer Logistics Supervisor you will play a key role in leading and supporting the Key Accounts Team, ensuring the delivery of exceptional service to our strategic customers across the life sciences sector.
Acting as a central point of coordination between customers, logistics teams, and internal stakeholders, you will help drive strong customer relationships, operational excellence, and continuous improvement across the customer logistics function.
You will oversee the day to day performance of the team, using business metrics and KPIs to monitor service levels, identify opportunities for improvement, and support the successful delivery of customer shipments.
This role will also involve mentoring and developing Key Accounts and Logistics Specialists, implementing corrective and preventative actions (CAPAs), and promoting a culture of accountability, collaboration, and customer focus.
In addition, you will act as the local Product Owner for Biocair’s operational systems, including the Biocair Connect customer portal, working closely with the IT Business Partner to prioritise system enhancements and improve the user experience for both customers and internal teams.
You will also serve as the local Data Owner for customer information within our transportation management system, i Cair, ensuring high standards of data integrity, accuracy, and best practice across the team.
This is an exciting opportunity for a proactive and customer focused leader who enjoys problem solving, process improvement, and working in a fast paced global environment.
Responsibilities will include
- Lead and support the Key Accounts team ensuring operational activities and customer shipments are managed effectively and in line with company standards.
- Monitor team workload and performance, using KPIs and operational metrics to drive efficiency, continuous improvement, and high levels of customer service.
- Conduct regular team meetings, 1:1's, coaching sessions, and quarterly performance reviews to support employee development and career growth.
- Collaborate with internal stakeholders and key account leads to streamline shipment processes, reduce non-conformances, and improve operational efficiency.
- Act as an escalation point for shipment deviations and complex customer issues, providing guidance and support on high priority shipments when required.
- Investigate non conformance reports, perform root cause analysis, and implement Corrective and Preventative Actions (CAPAs) to improve service quality and compliance.
- Ensure data integrity and accuracy within Biocair’s transportation management systems, maintaining high standards of customer and shipment information.
- Support compliance with global SOPs, security procedures, and regulatory requirements, while contributing to strategic projects, system improvements and cross functional collaboration.
Key skills and experience include
- Experience leading Customer Care Teams
- Experience using data to drive process and personnel improvements
- Proven track record of providing excellent customer service in a customer facing role
- Experience in Pharmaceutical or Life Science Industry is desirable
- Confident using MS Office Suite: Outlook, Word, Excel, Teams
In return we offer
- Between £38,000 and £42,000 per annum, depending on experience
- A generous non-contributory pension
- 25 days holiday and the option to buy/sell 5 days
- Birthday leave
- Life Assurance
- Group Income Protection
- Private Medical Insurance
- Wellness Programme
This is a full-time role 40 hours per week, Monday to Friday on a rotating shift pattern of 07:00-15:30 / 08:30-17:00 / 09:30-18:00 based fully onsite at our Cambridge office (CB22 3EG)
Applications will close on Tuesday 28th July 2026.
Please note that suitable candidates may be invited to interview prior to the closing date and we reserve the right to close the vacancy early should we receive a sufficient number of applications.
This is a UK based role and the right to live and work in the UK will need to be established during the recruitment process.
Please note we are not currently a Home Office visa sponsorship licence holder.
Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Customer Logistics Supervisor - Strategic Accounts employer: Biocair
Biocair is an exceptional employer that prioritises employee development and fosters a collaborative work culture in the heart of Pampisford, England. With a focus on the life sciences sector, we offer our Logistics Supervisor a competitive salary and a comprehensive benefits package, ensuring that our team members are well-supported and motivated to excel in their roles. Join us to be part of a dynamic environment where your contributions directly impact the success of key accounts and the advancement of healthcare solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Logistics Supervisor - Strategic Accounts
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Biocair and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Biocair!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Biocair keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Customer Logistics Supervisor - Strategic Accounts
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Biocair:This is your chance to really connect with the team at Biocair. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Biocair
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Biocair.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Biocair that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Biocair. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
