Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage shipping orders and ensure top-notch customer service.
- Company: Biocair is a leader in specialist logistics for the scientific community.
- Benefits: Enjoy a competitive salary, bonus scheme, generous holiday, and wellness programme.
- Why this job: Join a dynamic team focused on problem-solving and exceptional service in a fast-paced environment.
- Qualifications: Customer service experience in logistics or pharmaceuticals is preferred.
- Other info: This is a full-time, 12-month fixed-term contract based in Cambridge.
The predicted salary is between 24000 - 36000 £ per year.
Customer Care Coordinator – 12 month FTC
Join or sign in to find your next job
Join to apply for the Customer Care Coordinator – 12 month FTC role at Biocair
Customer Care Coordinator – 12 month FTC
1 day ago Be among the first 25 applicants
Join to apply for the Customer Care Coordinator – 12 month FTC role at Biocair
The role of the Customer Care Coordinator is to deliver the highest quality service in our industry by meticulously overseeing every aspect of the shipment process, ensuring that all shipments are managed with the utmost efficiency, safety, and cost-effectiveness while maintaining clear communication with clients, addressing their concerns promptly, and consistently striving to exceed customer expectations through proactive problem-solving and exceptional attention to detail.
Responsibilities will include:
- Act as the first point of contact for all shipping orders and enquiries and ensure that customer interactions are handled in a pro-active and professional manner at all times.
- Manage the end to end shipment process for research samples, clinical trials medicines and other pharmaceutical and healthcare related products, on a worldwide basis
- Ensure correct and timely completion of all after shipment tasks
- Develop and maintain a close relationship with existing and potential clients by understanding needs, providing high levels of accurate and timely communication, ensuring complete satisfaction with the service provided and identifying service level improvements.
- Liaise with suppliers to confirm documentation requirements, plan appropriate route solutions and obtain timely updates on live shipments.
- Develop a thorough knowledge of the Biocair supplier network and supplier capabilities to effectively plan routes that meet customer requirements.
- Ensure all Dangerous Goods shipments are correctly classified, have the correct documentation and that the route solution is appropriately designed.
- Handle customer complaints promptly and effectively from receipt to resolution, escalating issues and seeking support from others where required. Take ownership of investigations, root cause analysis and put in place Corrective and Preventative Actions (CAPA’s) providing regular updates to customers and internal stakeholders.
- Build positive working relationships with internal stakeholders and work pro-actively with other teams in the UK and all global locations to deliver excellent customer service.
In addition, you will demonstrate these key competencies:
- Proven experience of working within a customer focused role within, Cold chain or time sensitive multimodal freight forwarding or Pharmaceutical industry ideally within logistics or related area.
- Demonstrate effective communication skills, both verbal and written
- Able to deliver exceptional customer service skills
- Be a team player with the ability to work on own without supervision when required
- Be agile and resilient, able to adapt quickly to different situations and shows initiative
- Demonstrates excellent problem-solving skills and will see issues through to resolution
Our company values matter, and guide all that we do each day. The successful candidate will be expected to operate in line with them as we strive to be the provider of choice for specialist logistics solutions to the global scientific community; based on the highest levels of care, expertise and precision; enabling our customers to retain absolute focus on research and development.
In return we offer:
- A competitive salary of up to £30,000pa depending on experience.
- Bonus scheme
- A generous non-contributory pension
- 25 days holiday and the option to buy/sell 5 days
- Life Assurance
- Group Income Protection
- Private Medical Insurance
- Wellness Programme
Please note this is a full time role, 12 month FTC, Monday to Friday, initially starting 08:30 – 17:30 and then onto a rotating shift pattern operating between the hours of 07:00 to 19:00 based out of our office in Cambridge (CB22 3EG)
This is a UK based role and the right to live and work in the UK will need to be established during the recruitment process. Please note we are not currently a Home Office visa sponsorship licence holder.
Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please be aware that we are NOT inviting recruitment agencies to submit candidates for this role and as such any approaches will be rejected. Thank you for your understanding.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Transportation, Logistics, Supply Chain and Storage
Referrals increase your chances of interviewing at Biocair by 2x
Get notified about new Customer Service Coordinator jobs in Cambridge, England, United Kingdom.
Cambridge, England, United Kingdom 1 month ago
Cambridge, England, United Kingdom 1 week ago
Cambridge, England, United Kingdom 6 days ago
Customer Experience Specialist, Vehicle Handover (Full Time) – Cambridge
Cambridge, England, United Kingdom 2 days ago
Bishop\’s Stortford, England, United Kingdom 2 weeks ago
Huntingdon, England, United Kingdom 2 weeks ago
Saffron Walden, England, United Kingdom 5 days ago
Bassingbourn, England, United Kingdom 2 weeks ago
Biggleswade, England, United Kingdom 1 month ago
Huntingdon, England, United Kingdom 1 month ago
Cambridge, England, United Kingdom 5 days ago
Huntingdon, England, United Kingdom 4 days ago
Biggleswade, England, United Kingdom 3 weeks ago
Takeley, England, United Kingdom 3 weeks ago
Biggleswade, England, United Kingdom 1 week ago
Cambridge, England, United Kingdom 1 day ago
Waterbeach, England, United Kingdom 1 day ago
Cambridge, England, United Kingdom 3 days ago
Cambridge, England, United Kingdom 2 days ago
Christchurch, England, United Kingdom 2 weeks ago
Chicksands, England, United Kingdom 4 days ago
Cambridge, England, United Kingdom 1 week ago
Elsworth, England, United Kingdom 3 days ago
Biggleswade, England, United Kingdom 1 week ago
Cambridge, England, United Kingdom 1 week ago
Huntingdon, England, United Kingdom 5 days ago
Customer Service Coordinator, GET STAFFED ONLINE RECRUITMENT LIMITED
Customer Service Representative – Hitchin
Hitchin, England, United Kingdom 1 day ago
Cambridge, England, United Kingdom 1 day ago
Saffron Walden, England, United Kingdom 3 weeks ago
Cambridge, England, United Kingdom 2 days ago
Bishop\’s Stortford, England, United Kingdom 2 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Customer Care Coordinator - 12 month FTC employer: Biocair
Contact Detail:
Biocair Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator - 12 month FTC
✨Tip Number 1
Familiarise yourself with the logistics and pharmaceutical industries, especially cold chain management. Understanding the specific challenges and regulations in these areas will help you stand out during interviews.
✨Tip Number 2
Demonstrate your problem-solving skills by preparing examples of how you've effectively handled customer complaints in the past. Be ready to discuss these scenarios in detail to showcase your proactive approach.
✨Tip Number 3
Network with professionals in the logistics and customer service sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 4
Research Biocair's company values and culture. Tailor your conversations during interviews to reflect how your personal values align with theirs, demonstrating that you're not just a fit for the role but also for the company.
We think you need these skills to ace Customer Care Coordinator - 12 month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, logistics, or the pharmaceutical industry. Use keywords from the job description to demonstrate that you meet the specific requirements of the Customer Care Coordinator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle complex shipping processes. Mention specific examples of how you've exceeded customer expectations in previous roles.
Highlight Problem-Solving Skills: In your application, emphasise your problem-solving abilities. Provide examples of situations where you successfully resolved customer complaints or improved service delivery, as this is crucial for the role.
Showcase Communication Skills: Since effective communication is key in this role, ensure your application reflects your verbal and written communication skills. Use clear and concise language, and consider including examples of how you've effectively communicated with clients or stakeholders in the past.
How to prepare for a job interview at Biocair
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Care Coordinator. Familiarise yourself with the shipment process and the importance of customer communication in logistics.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your ability to take ownership of problems and implement effective solutions, as this is crucial for the role.
✨Demonstrate Effective Communication
Since the role requires clear communication with clients and internal teams, practice articulating your thoughts clearly. Be ready to discuss how you handle customer inquiries and complaints professionally.
✨Align with Company Values
Research Biocair's company values and think about how your personal values align with them. Be prepared to discuss how you can contribute to their mission of providing high-quality service in the logistics sector.
