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For Companies At a Glance
- Tasks: Manage key accounts and ensure seamless logistics communication for efficient shipment solutions.
- Company: Join a leading logistics company focused on customer relationships and innovative solutions.
- Benefits: Competitive salary, annual bonus, generous holiday, and private medical insurance.
- Why this job: Be part of a dynamic team making a real impact in the logistics industry.
- Qualifications: Customer service experience and attention to detail are essential; logistics background is a plus.
- Other info: Full-time role in Cambridge with excellent career growth opportunities.
The predicted salary is between 28000 - 31000 £ per year.
Overview
The Key Accounts Team is pivotal in building strong relationships with key accounts and sector customers. This role involves addressing enquiries, providing support, and ensuring customer needs are effectively communicated across the Customer Logistics Teams. You will collaborate closely with internal teams to develop efficient shipment solutions, ensuring a seamless handover to logistics for flawless execution.
The Key Accounts Logistics Specialist will manage communications between internal stakeholders and the customer, one of our top global accounts, and draw on their experience in freight forwarding to ensure that data received from Biocair’s customer portal Biocair Connect is accurate, and properly utilized in the Solution Design process. This will include shipment routing, commodity classification, packaging selection, customs value, harmonized tariff codes, and dangerous goods classifications.
Responsibilities
- Enter fully and accurately shipment data received from Biocair’s customer portal and from email requests into the transportation management system, ensuring that the following aspects of shipment design are fit for purpose.
- Adherence to shipping rules and regulations set internally and externally initiates shipment and handoff to Import Team, Export Team, or Control Tower Team.
- Monitor shipment status and regularly notify customer of shipment milestones, highlighting exceptions, schedule changes, or delays immediately.
- Manage communication between Biocair Teams and third-party vendors regarding shipment details, clearance instructions, documentation changes, and necessary licenses/permits.
- Record details regarding shipment deviations and supplier non-conformance in transport management system.
- Identify and capture all exception expenses incurred in operations and in shipment deviations, ensuring full transparency and appropriate cost allocation.
Key competencies
- Exceptional proven previous Customer Service experience gained in a professional office style environment.
- A willingness to go the \”extra mile\”.
- Excellent attention to detail.
- Ability to take accountability and work with minimal supervision under pressure, in a fast moving environment with tight deadlines.
- Ability to prioritise tasks and manage changing shipment deadlines.
- Intermediate proficiency in MS Office Suite: Outlook, Word, Teams.
- Experience in logistics and freight forwarding industry is highly desirable.
- An educational background in Science is highly desirable.
In return we offer
- Between £28,000 and £31,000 per annum depending on experience
- Discretionary Annual Bonus Scheme
- A generous non-contributory pension
- 25 days holiday and the option to buy/sell 5 days
- Birthday Leave
- Life Assurance
- Group Income Protection
- Private Medical Insurance
- Wellness Programme
Please note this is a full time role, Cambridge office (CB22 3EG) on-site Monday to Friday 08:30 to 17:30.
This is a UK based role and the right to live and work in the UK will need to be established during the recruitment process. Please note we are not currently a Home Office visa sponsorship licence holder.
Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please be aware that we are NOT inviting recruitment agencies to submit candidates for this role and as such any approaches will be rejected. Thank you for your understanding.
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Logistics Specialist employer: Biocair Customs Brokerage LLC
Contact Detail:
Biocair Customs Brokerage LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and freight forwarding industry. Use LinkedIn to connect with current employees at Biocair or similar companies. A friendly chat can sometimes lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by researching common logistics scenarios. Think about how you would handle shipment delays or customer complaints. Practising your responses will help you feel more confident and show that you’re ready to tackle real-world challenges.
✨Tip Number 3
Show off your attention to detail! During interviews, share specific examples of how you’ve successfully managed complex shipments or resolved issues. This will demonstrate your ability to thrive in a fast-paced environment, just like the one at Biocair.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and are willing to take that extra step.
We think you need these skills to ace Logistics Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Logistics Specialist role. Highlight your experience in customer service and logistics, and show us how you can go the 'extra mile' for our key accounts.
Show Off Your Attention to Detail: In this role, attention to detail is crucial. Use specific examples in your application that demonstrate your ability to manage shipment data accurately and adhere to shipping rules and regulations.
Communicate Clearly: Since you'll be managing communications between teams and customers, make sure your written application reflects your communication skills. Keep it clear, concise, and professional, just like you would in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Biocair Customs Brokerage LLC
✨Know Your Logistics Inside Out
Make sure you brush up on your logistics and freight forwarding knowledge. Understand the key terms like shipment routing, customs value, and dangerous goods classifications. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, be ready to share examples of how you've gone the extra mile for customers in the past. Think of specific situations where you resolved issues or improved customer satisfaction, as this will highlight your ability to manage communications effectively.
✨Demonstrate Attention to Detail
Given the importance of accuracy in shipment data entry, prepare to discuss how you ensure precision in your work. You might want to mention any tools or methods you use to double-check your work, as this will reassure them of your capability to handle the responsibilities of the role.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to shipment delays or communication breakdowns. Practise how you would handle these scenarios, focusing on your problem-solving skills and ability to prioritise tasks under pressure. This will show that you're ready for the fast-paced environment.
