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- Tasks: Coordinate logistics operations and manage communications for seamless shipment processes.
- Company: Join Biocair, a leader in specialist logistics solutions for the global scientific community.
- Benefits: Enjoy a competitive salary, annual bonus, generous holiday, and private medical insurance.
- Why this job: Be part of a dynamic team that values care, expertise, and precision in logistics.
- Qualifications: Experience in logistics coordination and strong customer care skills are essential.
- Other info: This is a hybrid role based in London, offering flexibility and a supportive work culture.
The predicted salary is between 17700 - 29400 £ per year.
The Control Tower Team works alongside the Customer Care Team to support the Biocair logistics network by facilitating shipments outside the typical range of a local Biocair station. The Control Tower provides strategic oversight, coordination, and effective management of suppliers and internal logistics operations to uphold the efficiency and reliability of the Biocair network. This involves the orchestration of communication across multiple time zones and language barriers to ensure seamless interactions between Biocair and various stakeholders involved in collection, delivery, or other third-party activities.
Control Tower Coordinators (Logistics Coordinators) will verify shipment information in Biocair’s proprietary transportation management system, iCair, manage communications between internal stakeholders, shippers and consignees, and regularly notify the Customer Care Team of shipment updates. Responsibilities will include:
- Review shipment data received by the Customer Care Team, ensuring that the following aspects of shipment design are fit for purpose.
- Manage communication between Biocair Teams and third-party vendors regarding shipment details, clearance instructions, documentation changes, and necessary licenses/permits.
- Develop and maintain positive working relationships with internal stakeholders, external suppliers, and customers.
- Record details regarding shipment deviations and supplier non-conformance in the transport management system.
- Identify and capture all exception expenses incurred in operations and shipment deviations, ensuring full transparency and appropriate cost allocation.
- Act as a Data Steward for third-party vendor and agent details in the transportation management system, ensuring quality and accuracy by formatting and cleaning data per standards set by the Control Tower Manager.
Our company values matter, and guide all that we do each day. The successful candidate will be expected to operate in line with them as we strive to be the provider of choice for specialist logistics solutions to the global scientific community; based on the highest levels of care, expertise, and precision; enabling our customers to retain absolute focus on research and development.
In addition, you will demonstrate these key competencies:
- Experience working as a Logistics Coordinator/Control Tower Coordinator or in a similar role.
- Experience in the logistics and freight forwarding industry.
- Ability to work with minimal supervision.
- Ability to prioritise tasks and manage changing shipment deadlines.
- Demonstrable Customer Care experience.
- Conflict resolution/de-escalation skills.
- Good attention to detail/data verification.
In return we offer:
- Up to £29,500 per annum, depending on experience.
- Discretionary Annual Bonus Scheme.
- A generous non-contributory pension.
- 25 days holiday and the option to buy/sell 5 days.
- Life Assurance.
- Group Income Protection.
- Private Medical Insurance.
- Wellness Programme.
Please note this is a full-time role, 40 hours per week, Monday to Friday 8.30-17.30 and offered as a hybrid role working 2-3 days per week based at our London Heathrow Office. This is a UK based role and the right to live and work in the UK will need to be established during the recruitment process. Please note we are not currently a Home Office visa sponsorship licence holder.
Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Logistics Coordinator employer: Biocair Customs Brokerage LLC
Contact Detail:
Biocair Customs Brokerage LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics Coordinator
✨Tip Number 1
Familiarise yourself with Biocair's logistics network and their proprietary transportation management system, iCair. Understanding how the system works and the specific logistics processes will give you an edge during interviews.
✨Tip Number 2
Highlight your experience in managing communications across different time zones and cultures. This role requires effective coordination with various stakeholders, so showcasing your ability to navigate these challenges will be beneficial.
✨Tip Number 3
Demonstrate your conflict resolution skills by preparing examples of past experiences where you successfully managed difficult situations. This will show your potential employer that you can handle the pressures of logistics coordination.
✨Tip Number 4
Research Biocair's company values and think about how your personal values align with theirs. Being able to articulate this connection during your interview can set you apart as a candidate who truly fits within their culture.
We think you need these skills to ace Logistics Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Logistics Coordinator or in similar roles. Emphasise your skills in managing communications, data verification, and customer care, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Biocair's values and how your experience aligns with their mission. Mention specific examples of how you've successfully managed logistics operations or resolved conflicts in previous roles.
Highlight Key Competencies: In your application, clearly outline your competencies such as attention to detail, ability to work independently, and experience in the logistics and freight forwarding industry. Use bullet points for clarity.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at Biocair Customs Brokerage LLC
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Logistics Coordinator. Familiarise yourself with the logistics and freight forwarding industry, as well as Biocair's specific operations and values. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
Since the role involves managing communications across multiple time zones and stakeholders, be prepared to discuss your experience in this area. Provide examples of how you've effectively communicated in previous roles, especially in challenging situations or when dealing with diverse teams.
✨Highlight Attention to Detail
Attention to detail is crucial for a Logistics Coordinator. Be ready to share specific instances where your attention to detail has positively impacted your work, such as identifying shipment discrepancies or ensuring data accuracy in management systems.
✨Demonstrate Problem-Solving Abilities
The ability to resolve conflicts and manage exceptions is key in logistics. Prepare to discuss scenarios where you've successfully navigated challenges or resolved issues, showcasing your critical thinking and adaptability in fast-paced environments.
