Customer Service Advisor EMEA in Bristol

Company: Bio-Techne

Location: Bristol or Abingdon (UK) – on‑site

Hours of Work: 37.5 hours per week

Position Summary: Grow your career, create change, and elevate customer service excellence. We are looking for a motivated and tech‑savvy Customer Service Advisor to join our EMEA team, delivering seamless, high‑quality service from the first point of contact through order placement and after‑sales support. This role is ideal for early‑career professionals who want to learn, innovate, and build a rewarding career in a dynamic, tech‑driven environment. You will work closely with internal teams and help improve processes and customer experiences beyond traditional call center work.

Essential Duties:

• Serve as the first point of contact for incoming sales enquiries via phone, email, and live chat
• Process sales orders accurately across multiple channels, including e‑commerce, email, and telephone
• Raise customer quotations, proformas, and coordinate stock returns when required
• Work with Sales, Accounts, Technical Service, and Marketing teams to ensure seamless service
• Respond to order queries, manage non‑technical complaints, and provide practical solutions
• Monitor backorders and keep customers informed of delivery updates
• Manage new account processes and maintain accurate customer documentation
• Keep the customer database up to date and ensure all information is logged
• Follow up on orders to support excellent after‑sales service
• Develop foundational product knowledge to support customer interactions
• Work independently and collaboratively to maintain high levels of customer service
• Support best practices, efficiency, and continuous improvement within the team

Qualifications & Skills:

• Bachelor’s degree or equivalent in Hospitality, Business, Marketing, Life Sciences, or a technology‑related field
• Experience in a customer‑focused role is a plus; open to freshly graduated students
• Fluent written and spoken English and French
• Tech‑savvy with strong IT skills; experience with ERP/CRM platforms; Microsoft D365 or Salesforce a plus
• Customer‑focused mindset with a commitment to continuous improvement
• Strong organizational, administration, and multitasking abilities
• Excellent communication and interpersonal skills; able to build positive relationships
• Professional, adaptable, and calm under pressure
• Passionate about learning, growing, and advancing a career in customer service

About Bio‑Techne:

By joining Bio‑Techne, you’ll be part of a company dedicated to enabling cutting‑edge research in Life Sciences and Clinical Diagnostics. Bio‑Techne and all of its brands provide tools that help researchers treat and prevent disease worldwide. Bio‑Techne is committed to product quality, customer satisfaction, continuous improvement, minimizing environmental impacts, and conserving natural resources. Environmental and quality management are integral core values of our culture.

Why Join Bio‑Techne:

• Competitive wages and extensive benefits for employees and families
• Retirement programs and an employee stock purchase plan to invest in your financial future
• Mentorship, promotional opportunities, training and development, internship programs, and more to grow your career
• International and diverse working environment with employee resource groups, volunteer and charity events, and employee events that build a culture of caring and belonging
• Culture of empowerment and innovation where employees feel valued and encouraged to bring new ideas

Seniority Level: Entry level

Employment Type: Full‑time

Job Function: Other

Equal Opportunity Employer: Bio‑Techne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.