Customer Experience Summer Internship in Abingdon

By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

All internship positions are designed to give college students an opportunity to apply techniques learned in an academic setting while obtaining new skills. This is a paid internship offering full-time hours during the summer months. All interns are required to conclude the program by giving a formal presentation on their work.

Internship Overview:

• Location: Bio-Techne UK Headquarters, Abingdon
• Duration: 8-12 weeks, office based.
• Hours: 8.30am – 5pm (1 hour lunch)
• Reports To: Customer Service Manager

Position Summary:

Bio-Techne UK Headquarters is thrilled to invite you to our immersive Customer Experience Internship, where you'll delve deep into the world of customer-centric operations within the life sciences industry. This program is designed to offer a comprehensive exploration of Bio-Techne's customer journey, focusing on key areas such as Live chat interactions, NPS feedback analysis, complaint management, process enhancements, and leveraging D365 data outputs.

Focus Areas:

• Understand the end-to-end experience of being a Bio-Techne customer and experiencing the internal processes within the quote to cash workflow.
• Experience and analyze Live chat interactions, feedback scores, and complaints to enhance customer service quality.
• Work with D365 data outputs to derive insights into customer behavior and service trends.
• Compare and evaluate the onboarding processes on our website against competitors to identify areas for improvement.
• Investigate customer satisfaction drivers and propose strategies to enhance the overall customer journey.

Key Responsibilities:

• Review Live chat content and scripts, actively contributing to improving communication and customer interaction.
• Analyze NPS feedback and complaints to identify patterns and create actionable insights for enhancing service quality.
• Utilize data from D365 to gain a deeper understanding of customer preferences and behaviors.
• Conduct comparative analyses of onboarding processes, identifying strengths and areas for enhancement.
• Explore social media/LinkedIn customer activities to understand voice of the customer.
• Propose innovative solutions to elevate customer satisfaction and optimize the customer journey.

Program Requirements:

• Must be a currently enrolled student pursuing a Bachelor's degree in a field relevant to the internship.
• Must have completed (at minimum) the sophomore year of college.
• Must be able to work full-time during the duration of the internship program.

Experience Qualifications:

• Enrolled in a relevant Bachelor's degree program.
• Passion for customer experience and service improvement within the life sciences industry.
• Strong analytical skills and attention to detail.
• Excellent communication and problem-solving abilities.

Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.

Why Join Bio-Techne:

• We offer competitive wages along with extensive benefits for employees and their families.
• We invest in our employees’ financial futures through retirement programs and an employee stock purchase plan.
• We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.
• We offer an international and diverse working environment, enriched by employee resource groups; volunteer and charity events; and employee events that build a culture of caring and belonging.
• We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

Bio-Techne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.