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- Tasks: Manage scheduling, customer communication, and service contracts in a dynamic environment.
- Company: Join Bio-Rad, a global leader in life sciences with a collaborative culture.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for career growth.
- Other info: Flexible working hours and a chance to be part of a top-rated workplace.
- Why this job: Make a real impact in healthcare while developing your skills in a supportive team.
- Qualifications: Experience in customer service and strong admin skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
As a Service Administrator for our Service Department, you will be managing day to day tasks including scheduling of the Field Service Engineers, ordering spare parts, speaking with customers to arrange service and installation visits. Preparing and sending out quotes and inputting contracts into ServiceMax. Perform and monitor billing of Contracts and Work Orders in ERP. Updates records and ensure the quality of data in ServiceMax and ERP. Communicating with Field Service Engineer, Sales, and Customer Technical Support to ensure all stakeholders are involved in the dispatching process. Communicating with customers on scheduling and keeping them updated. Monitor daily operations through Dashboards. Please note that this is a hybrid position, you will spend 3 days in our office in Watford and 2 days in home office.
How You’ll Make an Impact:
- Fully responsible to keep, maintain and implement process controls for the management of service contracts, service billing, quotations and reporting.
- Maintaining records, renewal notices and all service mailings in line with business requirements.
- Invoicing Service contract and Work orders from ServiceMax.
- Monitor and correct invoices in ServiceMax or in ERP where needed.
- Processing of credit notes and re-invoicing in ERP (SAP).
- Service contract renewal and Service contract offer.
- Daily duties to schedule and control resource management against customer SLAs.
- Dispatching of the Field Service Engineers within 20 min from work order creation.
- Order of spare parts and shipping of urgent spare parts to the Field Service Engineers or directly to the customer.
- Monitoring of Parts Orders in ServiceMax and ERP.
- Main contact person for any questions about service center repair.
- Preventative Maintenance Planning within correct timescales and contract entitlement, meet our KPIs.
- Planning with Sales/Customer Technical Support and customer the installation of systems.
- Establish Quotation for in-house and field service billable work orders.
- Control of calibration of all service tools (voltmeter, temp meter) and update in ServiceMax.
- Arranging for external calibration.
- Coordination of cycle count for Field Service Engineers car stock using ServiceMax.
- General Admin responsibilities as required.
- Adherence to process and operating procedures.
- Creation of Purchase requisitions in SAP for all the suppliers and services linked to the Service Department.
- Manage all daily administration tasks within a given time frame.
- Testing new service procedures / new releases in SAP/ServiceMax.
- Monitor and answer common mailbox for service.
What You Bring:
- Experience in a customer facing environment, preferably within Technical Service and experience from dispatching Engineers.
- Experience working in Service Admin organization in a customer facing role is a must.
- Strong, demonstrable administration experience required.
- Structured in your work.
- Strong communication skills with internal and external customers to ensure effective management and control of the PM, repair or installation.
- Good time management skills and good listening skills.
- Good experience with Windows PC skills including Word and Excel.
- Working knowledge of SAP and ServiceMax is perceived as an advantage.
- Flexible to changes and learning experiences.
- Ability to adapt and work as part of a team or independently.
- Able to take ownership and work closely with local Service Manager and Service Admin Supervisor.
Who We Are:
For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.
EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.
Service Admin Dispatcher in Watford employer: Bio-Rad Laboratories
Contact Detail:
Bio-Rad Laboratories Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Admin Dispatcher in Watford
✨Tip Number 1
Get to know the company inside out! Research Bio-Rad's values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with customers and engineers, being clear and confident is key. Try role-playing scenarios with a friend to get comfortable with potential questions.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've successfully managed schedules or handled multiple tasks in previous roles. This will demonstrate your ability to thrive in a busy environment like the Service Department.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at Bio-Rad.
We think you need these skills to ace Service Admin Dispatcher in Watford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service administration and dispatching. We want to see how your skills match the job description, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role involves a lot of communication with customers and internal teams, it’s important to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you’d interact in the role.
Highlight Your Tech Savvy: Mention any experience you have with tools like SAP and ServiceMax, as well as your proficiency in Word and Excel. We love candidates who are comfortable with technology, so make sure to include any relevant software skills in your application.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Bio-Rad Laboratories
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Service Admin Dispatcher. Understand how scheduling, invoicing, and communication with Field Service Engineers work. Being able to discuss these processes confidently will show that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with customers and internal teams, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in customer-facing situations. This will demonstrate your ability to manage relationships and keep everyone in the loop.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life dispatching scenarios. Think about how you would handle scheduling conflicts or urgent spare part orders. Practising these scenarios can help you respond calmly and effectively during the interview.
✨Highlight Your Tech Savvy
Brush up on your knowledge of SAP and ServiceMax, as well as your general PC skills. Be prepared to discuss how you've used technology to improve efficiency in previous roles. Showing that you're comfortable with these tools will give you an edge over other candidates.