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For Companies At a Glance
- Tasks: Repair and support customer instruments, ensuring top-notch service and satisfaction.
- Company: Join Bio-Rad, a leader in innovative technology with a focus on improving lives.
- Benefits: Enjoy competitive pay, health insurance, 25 days holiday, and flexible work options.
- Why this job: Make a real impact while working with cutting-edge technology in a supportive team.
- Qualifications: Electronic Engineering Diploma or equivalent, with customer-facing experience preferred.
- Other info: Dynamic role with opportunities for growth and development in a collaborative environment.
The predicted salary is between 30000 - 40000 £ per year.
Region covering the South of England from the South of Coventry and below excluding central London, also supporting in other regions in the UK, when required and includes overnight stay.
Overview
Are you a customer‑focused and analytical problem solver with a passion to improving people’s lives with products that make a real difference? Have you previously received positive feedback on your good technical and communication skills? Then Bio‑Rad’s Field Service Engineer role could be your next challenge!
As a Field Service Engineer your main responsibility is to repair customer instruments ensuring that the customer receives the best support according to their needs.
Responsibilities include:
- Installation, training (after developing skills and experience), service and repair of company products at customer premises and the service centre.
- Correct administration and escalation to 2nd level support.
- Support the customer in having their equipment running effectively.
You will work as part of a high‑functioning team including Service Admin and Technical Support.
How You’ll Make An Impact
Field Service Engineers are the lifeblood of Bio‑Rad that delivers on‑promise technical work. Being confident with technical first principles helps to understand the problem and provide the most effective solutions. The candidate must be able to work under stress and effectively communicate with the customer and team members. A teachable and enquiring mind will help you to understand the technology in Bio‑Rad instruments. Good time management and communication skills will help you to succeed.
What You Bring
- Electronic Engineering Diploma or equivalent engineering and quickly take on new technologies.
- Experience in a customer‑facing environment; technical experience in the diagnostic market will be an advantage.
- Good time management skills and the ability to work under pressure.
- Up‑to‑date computer knowledge in both software and hardware including but not exclusive to PC based systems and Microsoft Office.
- Working knowledge of English both verbal and written; critical is the ability to read and understand the English used for training, technical updates and also service and instrument manuals.
Benefits
Bio‑Rad offers a variety of options including pension matched up to 8%, private health & dental insurance with Bupa, life insurance & income protection, 25 days holiday plus an extra day off on your birthday, work from home 2 days per week (after training), cycle to work scheme, free on‑site parking, employee discounts at many retailers & gyms, employee referral scheme, & employee assistance programme (24/7 online GP, mental health support, & virtual wellbeing program).
EEO Statement
Bio‑Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.
Field Service Engineer in Watford employer: Bio-Rad Laboratories
Contact Detail:
Bio-Rad Laboratories Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Watford
✨Tip Number 1
Get to know the company! Research Bio-Rad and understand their products and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since you'll be dealing with instruments and repairs, brush up on your electronic engineering knowledge. Being able to demonstrate your problem-solving abilities in real-time can really impress the interviewers.
✨Tip Number 3
Network like a pro! Connect with current or former Bio-Rad employees on LinkedIn. They can provide insights into the company culture and even give you tips on how to ace your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about wanting to join the Bio-Rad team.
We think you need these skills to ace Field Service Engineer in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and customer service experience. We want to see how you’ve solved problems in the past, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Field Service Engineer role and how your background makes you a perfect fit for our team at Bio-Rad.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey information clearly. Whether it’s in your CV or cover letter, we want to see that you can communicate effectively with both customers and colleagues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Bio-Rad Laboratories
✨Know Your Tech
Brush up on the technical aspects of Bio-Rad's products. Familiarise yourself with common issues and solutions, as well as the latest technologies in the diagnostic market. This will not only show your passion for the role but also help you answer technical questions confidently.
✨Customer-Centric Mindset
Prepare to discuss your previous experiences in customer-facing roles. Think of specific examples where you solved problems or improved customer satisfaction. This will demonstrate your ability to communicate effectively and put the customer first, which is crucial for a Field Service Engineer.
✨Time Management Skills
Be ready to talk about how you manage your time, especially under pressure. Consider sharing strategies you've used to prioritise tasks or handle multiple responsibilities. This will highlight your organisational skills, which are essential for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and the technologies you'll be working with. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.