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- Tasks: Manage scheduling, customer communication, and service contracts in a dynamic environment.
- Company: Join Bio-Rad, a leader in innovative technical services with a diverse culture.
- Benefits: Enjoy hybrid work, competitive pay, and opportunities for professional growth.
- Other info: Flexible, supportive team atmosphere with room for personal development.
- Why this job: Make a real impact by ensuring seamless service delivery and customer satisfaction.
- Qualifications: Experience in customer service and strong admin skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
As a Service Administrator for our Service Department, you will be managing day to day tasks including scheduling of the Field Service Engineers in the Nordic region, ordering spare parts, speaking with customers to arrange service and installation visits. Preparing and sending out quotes and inputting contracts into ServiceMax. Perform and monitor billing of Contracts and Work Orders in ERP. Updates records and ensure the quality of data in ServiceMax and ERP. Communicating with Field Service Engineer, Sales, and Customer Technical Support to ensure all stakeholders are involved in the dispatching process. Communicating with customers on scheduling and keeping them updated. Monitor daily operations through Dashboards.
Please note that this is a hybrid position, you will spend 3 days in our office in Watford and 2 days in home office.
How You’ll Make an Impact:Fully responsible to keep, maintain and implement process controls for the management of service contracts, service billing, quotations and reporting. Maintaining records, renewal notices and all service mailings in line with business requirements. Invoicing Service contract and Work orders from ServiceMax. Monitor and correct invoices in ServiceMax or in ERP where needed. Processing of credit notes and re-invoicing in ERP (SAP) Service contract renewal and Service contract offer. Daily duties to schedule and control resource management against customer SLAs. Dispatching of the Field Service Engineers within 20 min from work order creation. Order of spare parts and shipping of urgent spare parts to the Field Service Engineers or directly to the customer. Monitoring of Parts Orders in ServiceMax and ERP. Main contact person for any questions about service center repair. Preventative Maintenance Planning within correct timescales and contract entitlement, meet our KPIs. Planning with Sales/Customer Technical Support and customers for the installation of systems. Establish Quotation for in-house and field service billable work orders. Control of calibration of all service tools (voltmeter, temp meter) and update in ServiceMax. Arranging for external calibration. Coordination of cycle count for Field Service Engineers car stock using ServiceMax. General Admin responsibilities as required. Adherence to process and operating procedures. Creation of Purchase requisitions in SAP for all the suppliers and services linked to the Service Department. Manage all daily administration tasks within a given time frame. Testing new service procedures/new releases in SAP/ServiceMax. Monitor and answer common mailbox for service.
What You Bring:Experience in a customer facing environment, preferably within Technical Service and experience from dispatching Engineers. Experience working in Service Admin organization in a customer facing role is a must. Strong, demonstrable administration experience required. Structured in your work. Strong communication skills with internal and external customers to ensure effective management and control of the PM, repair or installation. Good time management skills and good listening skills. Good experience with Windows PC skills including Word and Excel. Working knowledge of SAP and ServiceMax is perceived as an advantage. Flexible to changes and learning experiences. Ability to adapt and work as part of a team or independently. Able to take ownership and work closely with local Service Manager and Service Admin Supervisor.
Service Admin Dispatcher in Watford employer: Bio-Rad Laboratories, Inc
Contact Detail:
Bio-Rad Laboratories, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Admin Dispatcher in Watford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in service admin roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to service administration. Think about how you’d handle scheduling conflicts or customer queries. We want you to shine and show off your strong communication skills!
✨Tip Number 3
Showcase your tech-savviness! Brush up on your knowledge of SAP and ServiceMax, as these tools are key in the role. Being able to talk confidently about your experience with these systems will definitely impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Admin Dispatcher in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your admin experience, customer-facing roles, and any relevant software knowledge like SAP or ServiceMax. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you the perfect fit. Don’t forget to mention your communication skills and ability to manage tasks effectively.
Showcase Your Organisation Skills: As a Service Admin Dispatcher, organisation is key! In your application, give examples of how you've successfully managed schedules, handled multiple tasks, or improved processes in previous roles. We love seeing that structured approach!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Bio-Rad Laboratories, Inc
✨Know Your Stuff
Make sure you understand the key responsibilities of a Service Admin Dispatcher. Familiarise yourself with scheduling, invoicing, and using tools like ServiceMax and ERP systems. Being able to discuss these topics confidently will show that you're ready for the role.
✨Show Off Your Communication Skills
Since this role involves a lot of communication with customers and internal teams, practice how you'll articulate your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in customer-facing situations.
✨Demonstrate Your Organisational Skills
This job requires strong administration skills and the ability to manage multiple tasks. Bring examples of how you've successfully organised schedules or managed resources in previous positions. Highlight your time management strategies to impress the interviewers.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific situations, like scheduling conflicts or urgent spare part orders. Think through potential scenarios beforehand and prepare your responses to demonstrate your problem-solving abilities and adaptability.