Help Build Exceptional Customer Relationships in a Growing Environmental Technology Business
The Bio-Circle Group is a market-leading provider of environmentally responsible cleaning, maintenance and operational efficiency solutions. We help organisations across industrial, automotive, manufacturing Technology and public sector environments improve workplace safety, reduce waste and operate more sustainably.
As our business continues to grow, we're looking for an organised, customer-focused and commercially minded Inside Sales & Customer Operations Executive to play a key role in supporting customers, managing customer orders and driving ongoing account engagement.
This is more than a customer service role. It's an opportunity to become the central hub between customers, sales, marketing and operations, helping to deliver an outstanding customer experience while supporting business growth through proactive customer management.
What You'll Be Doing
- Managing customer orders accurately and efficiently through CRM and order management systems.
- Supporting customers with enquiries relating to products, deliveries, consumables and account information.
- Maintaining accurate customer records and activity within HubSpot CRM.
- Building strong relationships with existing customers through regular communication.
- Conducting proactive outbound customer contact campaigns to support retention and repeat purchasing.
- Identifying opportunities for upselling and cross-selling within the existing customer base.
- Supporting targeted marketing campaigns and follow-up activities.
- Working closely with sales, operations and fulfilment teams to deliver an excellent customer experience.
- Contributing to process improvements and helping develop scalable customer support systems.
What We're Looking For
We're looking for someone who combines strong administration and organisational skills with a proactive approach to customer engagement.
Youll ideally have:
- Experience in customer service, internal sales, sales support, account management support or sales administration.
- Experience using CRM systems, ideally HubSpot.
- Confidence handling customer enquiries by telephone and email.
- Strong attention to detail and a high level of accuracy.
- Excellent communication and relationship-building skills.
- A proactive mindset and willingness to take ownership.
- Good commercial awareness and an interest in supporting business growth.
- Experience with order management or e-commerce platforms such as Shopify would be advantageous.
Why Join Bio-Circle?
You’ll be joining a growing and environmentally focused business that is investing in its future and committed to delivering outstanding service to customers.
This role offers the opportunity to develop experience across customer operations, account development, CRM management and commercial support, providing a strong platform for career progression within a successful and expanding organisation.
Package
- Salary Range of £27k - £32k dependent upon experience
- Additional opportunities for Bonus / OTE
- Full training and development support
- Modern office-based working environment in Cheltenham
Interested?
We'd love to hear from customer-focused professionals who enjoy building relationships, delivering exceptional service and helping businesses grow. Join Bio-Circle and play a key role in supporting our customers while helping drive the next stage of our growth journey.
#J-18808-Ljbffr
Contact Details:
Bio-Circle Surface Technology Ltd Recruitment Team
