Water Efficiency Innovation Lead

Location: UK (Flexible/Hybrid - we have offices in Redhill, Birmingham, Bradford on Avon, Swansea, Leeds, Glasgow, Chester)

Team: Digital Products & Services (Binnies Digital)

Why join us?

• Lead one of the UK's first industry-wide collaborations dedicated to water efficiency and customer behaviour change.
• Work directly with water companies across the UK to drive meaningful environmental impact.
• Partner with leading AI innovators, including Electric Twin, to introduce pioneering technology into the water sector.
• Influence how future water efficiency programmes are developed, tested and delivered.
• Build relationships with senior leaders and experts across the industry.
• Create a role that doesn't currently exist and help define the future of industry collaboration.

About The Role

Reporting to the Director of Digital Products & Services, you'll lead the day-to-day operation of the Water Behaviour Lab, bringing together water companies from across the UK to share learning, coordinate activity and build a stronger evidence base for water efficiency interventions. Alongside this, you'll become the sector-facing lead for the adoption of Synthetic Audiences, helping organisations understand how AI-powered behavioural modelling can improve water efficiency programmes and customer engagement initiatives. This is a highly visible, client-facing role that combines stakeholder engagement, innovation, thought leadership and programme coordination.

What You'll Be Doing

• Leading the Water Behaviour Lab
• Bringing together water companies around shared water efficiency challenges.
• Facilitating workshops, collaboration sessions and industry discussions.
• Building and maintaining engagement across participating organisations.
• Developing a shared evidence base of successful interventions and lessons learned.
• Turning industry challenges into practical, collaborative action.
• Driving adoption of Synthetic Audiences
• Helping water companies understand and apply this groundbreaking technology.
• Supporting pilot projects, workshops and behavioural studies.
• Working with Electric Twin to demonstrate practical business benefits.
• Translating innovative AI capabilities into real-world outcomes.
• Supporting the integration of behavioural insight into water efficiency decision-making.

Essential

• Strong experience in water efficiency within a water company or water-sector consultancy/supply chain.
• Excellent understanding of:
• Water efficiency programmes
• Demand management and PCC reduction
• Customer behaviour and engagement
• UK water sector challenges and regulatory drivers
• Strong stakeholder engagement and relationship-building skills.
• Experience facilitating workshops and presenting to a range of audiences.
• Ability to influence and engage senior stakeholders.

Desirable

• An established network within the UK water efficiency community.
• Experience in behavioural change programmes, innovation initiatives, customer insight or cross-industry collaboration.
• Programme or project management experience.

The one quality that matters most

The Water Behaviour Lab will only succeed if participating organisations remain engaged, collaborate openly and see value in working together. We're looking for someone who naturally brings people together around a shared goal. Someone who builds trust, creates momentum and inspires action. We can teach you how Synthetic Audiences work. What matters most is your ability to build relationships and take people with you.

About The Water Behaviour Lab

The Water Behaviour Lab was born from conversations at the 2026 Northumbrian Water Innovation Festival, where water efficiency specialists from across the UK explored a simple but powerful question: How much water could the industry save if it knew in advance which interventions would and wouldn't work? The result is a new collaborative initiative designed to help water companies share evidence, reduce duplication and accelerate learning across the sector.

Please note: The Water Behaviour Lab is currently being developed with water companies across the sector. Appointment to this role will be made once sufficient member commitments have been secured and the initiative is confirmed to proceed, currently expected between August and October 2026.

Benefits

• Private Health Insurance
• Income Protection
• High Street Vouchers
• Life Assurance
• Annual Leave Purchase
• Cycle to Work Scheme
• Discounted Gym Membership
• Mental Health Support
• Electric Vehicle Salary Sacrifice Scheme

About Us

We develop intelligent solutions using our award-winning integrated planning and design approach to deliver functional infrastructure and lasting environmental and social legacies. This is backed by a culture that has stayed true since our foundation over 100 years ago. We create new possibilities for humanity through our innovative approach to delivery. Together with our clients, we are always striving to find a smarter way to deliver projects. From providing low carbon, sustainable and resilient water solutions, flood alleviation and environment services, to connecting people with insights and data. Our business exists to improve the quality of life for our local communities today and for generations to come.

Binnies is part of the RSK Group, a leading integrated environmental, engineering, and technical services business providing dynamic, multidisciplinary services to a wide range of sectors. RSK was founded in 1989 and has grown considerably since then. At RSK, we operate as a group of businesses that work together seamlessly, aiming for growth through diversification. Our strategy helps us build a strong and resilient business, capable of weathering external challenges, while also providing greater value to our clients and more opportunities for our employees.

Since the beginning, our philosophy has remained the same: employ, develop and reward talented individuals. People are crucial to our company, and we recognise that our success hinges on our colleagues' growth. We're committed to preserving RSK's people-first culture, promoting innovation, and fostering a supportive and caring environment for collaboration. At RSK, we want you to be part of our successes and help you reach your career aspirations. We take pride in offering employees fulfilling and challenging careers by promoting ongoing growth and empowering individuals to excel.

We are committed to fostering an inclusive workplace that welcomes individuals from all backgrounds, experiences, and perspectives. We firmly believe that embracing and celebrating the diversity in our workforce makes us a stronger and more innovative company. If you're passionate about making a difference, join us as we work together to build a brighter, more equitable, and sustainable future for all. Do you have what it takes?

Sectors

• Environment
• Water