At a Glance
- Tasks: Provide first-line technical support and resolve incidents for customers and internal users.
- Company: Join a dynamic team in a fast-paced IT environment.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Work in a collaborative team with a focus on career development.
- Why this job: Make a real difference by supporting colleagues and enhancing their IT experience.
- Qualifications: Experience in IT support and excellent customer service skills required.
The predicted salary is between 25000 - 30000 € per year.
We are recruiting for a 1st‑line IT Service Desk Analyst to join the team on a fixed‑term contract until April 2027. In this role you will be providing first line technical support, advice and guidance to our customers and internal users. You will ensure that all incidents and service requests are resolved or fulfilled in a timely and appropriate manner. The successful candidate will have prior experience working on a service desk in a fast‑paced and varied environment. You will naturally have excellent customer service skills and experience dealing directly with customers and users. This is a shift pattern, hybrid working role, based out of our Coventry office 2‑3 days per week (subject to business need). This role is part of Corporate Services where you’ll help us give colleagues the support they need to be brilliant.
Responsibilities
- Work in a team of Service Desk Analysts, delivering first line Incident Support and Request Fulfilment services
- Ensure that all Incidents, Service Requests and other tasks assigned to you are resolved or fulfilled in accordance with SOPs
- Deliver processes relating to the procurement, configuration, deployment and disposal of user IT equipment in accordance with relevant Asset Management processes
- Participate in the Knowledge Management process, producing documents for the Service Desk Knowledge Base
- Proactively identify risks, and ensure that they are effectively managed such that all IT related Service Desk activities operate within a suitable internal controls environment
Qualifications
- Experience working in a support role within a busy IT Technical Support environment
- Knowledge of and experience with hardware, software and mobile technologies
- Experience with a range of technologies, including the Microsoft stack, Active Directory, Citrix, Windows desktop, Apple mobile devices, Avaya Telephony, etc.
- Demonstrable experience using service management toolsets
- Experience of diagnosis and rectification of faults
Desirable Skills
- ITIL Service Management Foundation v3 Certificate or equivalent
- Qualifications and/or equivalent work related experience within a Service Desk support role
- Experience of configuration and installation of user IT equipment
Certain roles will be subject to a DBS check.
1st-Line IT Service Desk Analyst - FTC in Coventry employer: Binley Woods
Join our dynamic team as a 1st-Line IT Service Desk Analyst in Coventry, where you'll play a crucial role in delivering exceptional technical support to our customers and internal users. We pride ourselves on fostering a collaborative work culture that values employee growth, offering hybrid working options and a supportive environment that encourages continuous learning and development. With a focus on innovation and excellence, we provide our employees with the tools and resources they need to thrive in their roles and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land 1st-Line IT Service Desk Analyst - FTC in Coventry
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice common interview questions related to IT support. Think about scenarios where you've solved problems or provided excellent customer service. We want you to be ready to showcase your skills and experience confidently!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Asking about the team dynamics or the tools they use shows that you’re engaged and eager to learn more about the role. Plus, it gives you a chance to see if it's the right fit for you.
✨Tip Number 4
Apply through our website for the best chance at landing the job. It’s the quickest way for us to see your application and get you in front of the right people. Let’s make this happen together!
We think you need these skills to ace 1st-Line IT Service Desk Analyst - FTC in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a perfect fit for our team. Keep it friendly and professional!
Show Off Your Technical Skills:We love tech-savvy candidates! Be sure to mention any specific technologies or tools you’ve worked with, especially those listed in the job description. This will help us see how you can hit the ground running.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Binley Woods
✨Know Your Tech
Brush up on your knowledge of the technologies mentioned in the job description, like Microsoft stack and Active Directory. Be ready to discuss your experience with these tools and how you've used them to solve problems in previous roles.
✨Customer Service is Key
Since this role involves direct interaction with customers, think of examples where you provided excellent customer service. Prepare to share specific situations where you turned a negative experience into a positive one, showcasing your communication skills.
✨Familiarise Yourself with SOPs
Understand the importance of Standard Operating Procedures (SOPs) in a service desk environment. Be prepared to discuss how you’ve followed or improved SOPs in past roles, ensuring timely resolution of incidents and requests.
✨Show Your Team Spirit
This position requires working closely with a team. Think of examples that demonstrate your ability to collaborate effectively. Highlight any experiences where you contributed to team success or helped a colleague out during busy times.
