Diagnostic Centre Manager
Company: Binayak Group of Companies
Job Type: Full‐Time | Permanent
Office Location: Baharu Bazar, Jaynagar, South 24 Parganas, West Bengal 743372
Preferred Candidate Location: Kolkata & South 24 Parganas, West Bengal
Vacancies: 1
Job Summary
We are looking for a dynamic and experienced Diagnostic Centre Manager with a strong background in diagnostic centre operations and healthcare administration. The ideal candidate should have hands‐on experience in managing diagnostic centre operations, staff coordination, patient services, billing, inventory, quality standards, and overall business operations.
Candidates with prior experience in Diagnostic Centres, Pathology Laboratories, Imaging Centres, Polyclinics, or Hospitals will be given preference.
Key Responsibilities
Manage the overall day‐to‐day operations of the diagnostic centre.
Supervise front office, reception, billing, and all administrative functions.
Coordinate with laboratory staff, technicians, doctors, radiologists, and support teams to ensure smooth daily operations.
Ensure efficient patient registration, appointment scheduling, reporting, and high standards of customer service.
Monitor operational efficiency and implement measures to improve patient satisfaction and service quality.
Possess strong working knowledge of diagnostic laboratory equipment and imaging systems, ensuring their proper operation, efficient utilization, routine monitoring, and coordination for preventive maintenance and servicing.
Coordinate with laboratory technicians, biomedical engineers, equipment vendors, and service providers to ensure all diagnostic machines remain operational, calibrated, and well‐maintained with minimal downtime.
Ensure compliance with NABL guidelines, healthcare regulations, SOPs, quality assurance protocols, and statutory requirements.
Manage inventory, laboratory consumables, reagents, equipment, and vendor relationships to ensure uninterrupted operations.
Prepare MIS reports, operational reports, performance reports, and other management reports.
Recruit, train, supervise, and evaluate administrative, operational, and support staff while maintaining a productive work environment.
Coordinate with management to achieve operational goals, improve workflow efficiency, and optimize resource utilization.
Monitor daily revenue, billing accuracy, collections, operational costs, and overall centre performance.
Handle patient grievances, resolve operational issues, and ensure exceptional patient experience.
Support business development initiatives, marketing activities, and strategies to increase patient footfall and business growth.
Maintain confidentiality of patient records and ensure compliance with all healthcare data protection and privacy standards.
Qualifications
Graduate in any discipline.
MBA (Hospital Administration), MHA, BHA, or equivalent qualification will be an added advantage.
Experience
Minimum 35 years of experience in Diagnostic Centre Management, Pathology Laboratory Administration, Hospital Administration, or Healthcare Operations.
Required Skills
Diagnostic Centre Management
Healthcare Administration
Hospital Administration
Laboratory Operations
Pathology Operations
Patient Relationship Management
Front Office Management
Billing Management
NABL Compliance
Operations Management
Inventory Management
Vendor Management
MIS Reporting
Microsoft Excel
Leadership & Team Management
Preferred Candidate Profile
Strong leadership and organizational skills.
Excellent communication and interpersonal abilities.
Ability to manage healthcare operations independently.
Candidates residing in Kolkata or South 24 Parganas will be preferred.
Compensation
Salary will be offered based on qualifications, experience, and overall suitability for the role.
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Contact Details:
Binayak Group Of Companies Recruitment Team
