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- Tasks: Provide remote and face-to-face IT support to customers, ensuring efficient issue resolution.
- Company: Join a forward-thinking managed service provider focused on customer satisfaction and teamwork.
- Benefits: Enjoy fully remote work, 28 days holiday, growth opportunities, and a generous Christmas bonus.
- Why this job: Work with the latest technologies in a friendly team environment that values collaboration and progress.
- Qualifications: Driving license and vehicle required; must be based within 15 miles of Manchester/Leeds corridor.
- Other info: All necessary equipment for remote work will be provided, including a laptop and monitors.
Role: 1st / 2nd Line Support Engineer Location: Remote with Occasional Onsite Work Required Applicant must be based within 15 miles of the Manchester/Leeds corridor Salary: £24,000 – £30,000 DOE* Driving License + Vehicle Required Are you wanting to work with the latest technologies for a forward thinking managed service provider? An opportunity has come available withing our company for an IT support engineer to join our team. Working completely from home and occasionally visiting client sites, you will provide support to their clients within an agreed SLA with your teammates. If you value customer satisfaction and enjoy working with the latest technologies in a team environment to meet shared goals, then this position is for you! 1st / 2nd Line IT Support Engineer – Benefits: * Fully remote working – occasional visits to client sites * 28 days holiday * Very clear and achievable growth & Progression Opportunities * Friendly Team * Pension Scheme * Generous Christmas Bonus scheme Some of the technologies you will get to work with include: * Windows Server * Windows 10 / 11 * Office 365 & Exchange * Cyber Security * Networking * SharePoint and File Management * Commercial Backup Solutions (StorageCraft preferred) * Client backups 1st / 2nd Line IT Support Engineer – Responsibilities: * Provide IT Support both remotely and face to face to customers * Provide advice and support to external customers * Ensure issues are dealt with and resolved in an efficient and friendly manner * To build and maintain rapport with customers * Assist with project work Our company has a fantastic fully WFH based environment for engineers, we consist of a friendly team where working together is essential to resolve minor and complex issues in a timely manner. We have a fantastic Christmas bonus scheme for engineers and a brilliant opportunity for qualifications and further education. All of the requirements for your working from home will be provided like a laptop, monitors, iPhone and more. This role is available immediately
1st / 2nd Line IT Support Engineer employer: Binary Managed Solutions LTD
Contact Detail:
Binary Managed Solutions LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st / 2nd Line IT Support Engineer
✨Tip Number 1
Familiarize yourself with the technologies mentioned in the job description, such as Windows Server, Office 365, and Cyber Security. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Highlight your customer service skills during any interactions. Since this role emphasizes customer satisfaction, be prepared to share examples of how you've successfully resolved issues for clients in the past.
✨Tip Number 3
Make sure to emphasize your ability to work in a team environment. This position requires collaboration with teammates, so showcasing your teamwork experiences can demonstrate that you're a good fit for their friendly culture.
✨Tip Number 4
Since the role involves occasional onsite work, ensure you mention your driving license and vehicle availability. This shows that you are ready and willing to meet the job's requirements without any issues.
We think you need these skills to ace 1st / 2nd Line IT Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the 1st / 2nd Line IT Support Engineer position. Highlight your relevant experience with technologies mentioned in the job description, such as Windows Server, Office 365, and Cyber Security.
Tailor Your CV: Customize your CV to reflect your skills and experiences that align with the job. Emphasize your customer service skills and any previous IT support roles you've held, especially those involving remote support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer satisfaction. Mention why you are interested in this specific role and how you can contribute to the team’s success.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at Binary Managed Solutions LTD
✨Show Your Technical Skills
Be prepared to discuss your experience with the technologies mentioned in the job description, such as Windows Server, Office 365, and Cyber Security. Highlight specific examples of how you've used these tools to solve problems in previous roles.
✨Demonstrate Customer Service Excellence
Since this role emphasizes customer satisfaction, be ready to share examples of how you've successfully handled customer inquiries or resolved issues. Emphasize your ability to build rapport and communicate effectively with clients.
✨Emphasize Team Collaboration
This position requires working closely with teammates. Discuss your experience in team environments and how you contribute to achieving shared goals. Mention any collaborative projects you've worked on and the outcomes.
✨Prepare for Remote Work Questions
As the role is primarily remote, be ready to talk about your home office setup and how you manage your time and productivity while working from home. Share any strategies you use to stay organized and focused.
