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- Tasks: Provide exceptional customer support via live chat and online tools.
- Company: Join Binance, the world's leading blockchain ecosystem.
- Benefits: Competitive salary, work-from-home options, and career growth opportunities.
- Why this job: Be part of a dynamic team shaping the future of finance.
- Qualifications: 1 year of customer service experience and bilingual in Hindi and English.
- Other info: Work in a fast-paced, innovative environment with world-class talent.
The predicted salary is between 19200 - 32000 £ per year.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.
Responsibilities- Handle high volume live chat and other online tools
- Provide accurate, valid and comprehensive information
- Follow communication procedures, guidelines, and policies
- Support other business units with customer liaison, accurately document customer requests
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Go the extra mile to engage customers
- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
- College degree or above
- Bilingual proficiency in English and Hindi is required for effective communication with international partners and stakeholders.
- Previous experience with cross-functional support will be advantageous
- High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team
- Ability to work under pressure, strong communication skills and aim to exceed beyond expectations
- Passionate for the customer service industry and can accept to work under different work shifts
- Positive about the crypto industry
- Shape the future with the world’s leading blockchain ecosystem
- Collaborate with world-class talent in a user-centric global organization with a flat structure
- Tackle unique, fast-paced projects with autonomy in an innovative environment
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning
- Competitive salary and company benefits
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
Customer Service Specialist (Hindi/ English) employer: Binance
Contact Detail:
Binance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist (Hindi/ English)
✨Tip Number 1
Get to know Binance inside out! Familiarise yourself with their products and services, especially in customer service. This way, when you get that interview, you can show off your knowledge and passion for the crypto world.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in both Hindi and English, make sure you're comfortable switching between the two languages. Role-play common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show your problem-solving skills! Think of examples from your past experience where you turned a negative customer experience into a positive one. This will demonstrate your ability to handle complaints effectively and go the extra mile for customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Binance team. Don’t forget to follow up after applying to keep your name fresh in their minds!
We think you need these skills to ace Customer Service Specialist (Hindi/ English)
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service, especially if you've worked in finance or e-commerce. We want to see how you've handled customer queries and complaints, so share specific examples that showcase your problem-solving abilities.
Be Bilingual and Proud: Since we're looking for someone who can communicate effectively in both Hindi and English, make sure to mention your language skills prominently. This is key for us to connect with our diverse customer base, so don’t hold back!
Tailor Your Application: Take a moment to read through the job description and align your application with what we’re looking for. Use similar language and keywords from the description to show that you understand the role and are genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our awesome team!
How to prepare for a job interview at Binance
✨Know Your Stuff
Before the interview, make sure you understand Binance's services and the cryptocurrency industry. Familiarise yourself with common customer queries and complaints related to crypto trading. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service Specialist, you'll need to communicate effectively in both Hindi and English. Practice answering potential interview questions in both languages. Highlight your ability to explain complex concepts simply and clearly, as this is crucial for helping customers.
✨Emphasise Empathy and Problem-Solving
Prepare examples from your past experience where you've successfully resolved customer issues. Focus on how you listened to their concerns and provided solutions. This will showcase your empathetic nature and problem-solving skills, which are key traits for this position.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle high-pressure situations or difficult customers. Practising these scenarios can help you articulate your thought process and demonstrate your ability to stay calm and effective under pressure.
