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- Tasks: Engage with customers through chats, emails, and calls to resolve inquiries.
- Company: Join Binance, the world's largest cryptocurrency exchange, trusted by over 280 million users globally.
- Benefits: Enjoy competitive salary, work-from-home options, and opportunities for career growth.
- Why this job: Be part of a fast-paced, innovative environment that values autonomy and collaboration.
- Qualifications: 2-3 years in customer support, adaptable, and passionate about solving problems.
- Other info: Flexible working hours, including nights and weekends, with a focus on diversity.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Customer Service Agent – Merchant Team role at Binance
Join to apply for the Customer Service Agent – Merchant Team role at Binance
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Responsibilities:
- As the frontline of the P2P market, you will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
- Independently provide accurate information to resolve problems/issues that arise
- Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
- You will escalate issues to your team leader, managers, and other departments as required
- Adhere to the Quality Assurance standards set
- Adhere to and comply with the schedule set by the Team Leader
- Assist in the preparation of other processes as and when assigned/required by the Team Leader
- Display good team working attitude and behavior within the team and other departments in the company
Requirements:
- 2-3 years experience in frontline customer support, preferably in the financial or service industry
- Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
- Both adaptable and resilient, able to operate in a quickly changing environment
- Great at multitasking, prioritizing, and managing time effectively
- You must have a fast internet connection (5mpbs broadband internet connection at least)
- Knowledge or interest in blockchain/digital assets/fin-tech industry and being a Binance P2P user will be an added advantage
- Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)
- Fluency in English is required to be able to coordinate with overseas partners and stakeholders
Why Binance
- Shape the future with the world’s leading blockchain ecosystem
- Collaborate with world-class talent in a user-centric global organization with a flat structure
- Tackle unique, fast-paced projects with autonomy in an innovative environment
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning
- Competitive salary and company benefits
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice .
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Customer Service
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Industries
Technology, Information and Internet
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Customer Service Agent - Merchant Team employer: Binance
Contact Detail:
Binance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - Merchant Team
✨Tip Number 1
Familiarise yourself with Binance's products and services. Understanding the ins and outs of their offerings will not only help you answer customer queries effectively but also demonstrate your genuine interest in the company during interviews.
✨Tip Number 2
Brush up on your communication skills, especially in handling difficult customer situations. Role-playing common customer service scenarios can prepare you for the types of inquiries you might face as a Customer Service Agent.
✨Tip Number 3
Stay updated on the latest trends in the blockchain and fintech industries. This knowledge will not only enhance your conversations with customers but also show that you are proactive and engaged with the field.
✨Tip Number 4
Network with current or former employees of Binance on platforms like LinkedIn. They can provide valuable insights into the company culture and the specific expectations for the Customer Service Agent role.
We think you need these skills to ace Customer Service Agent - Merchant Team
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service Agent - Merchant Team role at Binance. Understand the responsibilities and requirements, especially the need for frontline customer support experience and knowledge of the blockchain industry.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, particularly in financial or service industries. Emphasise skills like problem-solving, adaptability, and multitasking, which are crucial for this role.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer service and your interest in the blockchain and fintech sectors. Mention specific experiences where you went above and beyond to deliver excellent customer support.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is essential for a customer service role.
How to prepare for a job interview at Binance
✨Know the Company Inside Out
Before your interview, make sure to research Binance thoroughly. Understand their products, services, and the overall mission of the company. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills, especially in challenging situations. Be ready to discuss how you resolved issues and went above and beyond for customers, as this is crucial for a Customer Service Agent.
✨Show Your Adaptability
Given the fast-paced nature of the financial and tech industries, be prepared to discuss how you've adapted to changes in previous roles. Highlight your ability to multitask and manage time effectively, as these are key traits for success in this position.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask your interviewer. This could be about team dynamics, company culture, or future projects. It shows that you're engaged and thinking critically about how you can contribute to the team.
