Tenancy Visiting Officer

Location: Various Housing Estates in London – Barbican
Temporary contract – 2 to 3 months cover
£17.98 PAYE or £23.41 Umbrella per hourWe are seeking Tenancy Visiting Officers for an exciting project within a Local Authority based environment. This role involves conducting tenancy visits and property inspections across various estates while carrying out tenancy surveys.

Day-to-day of the role:

• Implement tenancy checks, visits, and investigations to minimise unauthorised occupation and tenancy fraud, providing tenants with information and advice on services and changes affecting them.
• Accurately record all case work and communications, ensuring data integrity and timely input.
• Deliver customer-focused service, aiming to resolve issues at the first point of contact and maintaining high standards of tenant interaction.
• Follow established procedures for tenancy visits, ensuring compliance with policies and equalities standards.
• Provide timely management information and recommendations to the Project Manager on tenancy conditions, welfare concerns, and compliance issues.
• Undertake visits, including early mornings, evenings, and weekends, assessing risks and adhering to health and safety guidelines for home.

Required Skills & Qualifications:

• Experience in a role involving direct tenant interaction, ideally within a local authority or housing context.
• Strong customer facing experience & customer service skills and the ability to work independently with minimal supervision.
• Knowledge of housing laws and tenancy agreements (training will be provided)
• Ability to work fully onsite face to face with tenants
• Multilingual abilities are advantageous but not essential.