At a Glance
- Tasks: Be the go-to person for residents, ensuring smooth communication during construction projects.
- Company: Join a growing construction team focused on excellent customer service.
- Benefits: Competitive salary, travel opportunities, and a chance to make a difference in communities.
- Other info: Dynamic role with opportunities to engage with diverse communities and develop your skills.
- Why this job: Make a real impact by connecting with residents and enhancing their living experience.
- Qualifications: 3+ years as a Resident Liaison Officer and a full UK driving licence required.
The predicted salary is between 40500 - 49500 £ per year.
We are seeking an experienced Resident Liaison Officer (RLO) to join a growing construction team.
The successful candidate will act as the key point of contact between residents, clients, and site teams, ensuring excellent customer service throughout the delivery of planned works, refurbishment, maintenance, and construction projects.
Applicants must have a full UK driving licence and access to a vehicle and possess a minimum of 3 years' experience working as a Resident Liaison Officer within the construction, social housing, or planned maintenance sector.
Key Responsibilities
- Serve as the primary liaison between residents and the construction project team.
- Build and maintain positive relationships with tenants, residents, housing officers, and stakeholders.
- Conduct resident consultations prior to works commencing.
- Keep residents informed of project timelines, disruptions, access requirements, and progress updates.
- Arrange and attend tenant meetings, site visits, and drop-in sessions.
- Resolve complaints and enquiries promptly and professionally.
- Manage vulnerable resident cases, escalating concerns where necessary.
- Record and maintain accurate resident communications and project records.
- Produce reports on customer satisfaction, complaints, and resident engagement activities.
- Support site managers in achieving project deadlines while maintaining excellent customer service standards.
- Carry out property visits before, during, and after works to ensure resident satisfaction.
- Ensure compliance with company procedures, health & safety regulations, and client requirements.
- Minimum 3 years' experience as a Resident Liaison Officer within construction, social housing, decarbonisation, planned maintenance, refurbishment, or regeneration projects.
- Full UK Driving Licence and willingness to travel between sites.
- Strong customer service and stakeholder management skills.
- Excellent verbal and written communication skills.
- Ability to handle complaints and resolve issues effectively.
- Experience engaging with diverse communities and vulnerable residents.
- Strong organisational and administrative skills.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Ability to work independently and as part of a wider project team.
- Experience working on social housing projects.
- Knowledge of planned maintenance, retrofit, EWI, kitchen and bathroom programmes.
- CSCS Card.
- Knowledge of housing sector regulations and resident engagement best practices
- #J-18808-Ljbffr
Resident Liaison Officer employer: Bimplus
Join a well-established principal contractor in Solihull, where your expertise as a Site Manager will be valued in a supportive and hands-on work culture. With a strong reputation for delivering projects safely and professionally, this company offers excellent opportunities for professional growth and development, ensuring you can take ownership of your projects while contributing to long-term client relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Bimplus, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Resident Liaison Officer at Bimplus.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Bimplus
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
