At a Glance
- Tasks: Support a busy helpdesk, ensuring jobs are logged, scheduled, and completed on time.
- Company: Join an elite Facilities Management company in Derby with a fast-paced environment.
- Benefits: Permanent, full-time position with immediate start for the right candidate.
- Other info: Opportunity to work under pressure and develop your career in a dynamic setting.
- Why this job: Make a real impact by providing excellent customer service and managing diverse tasks.
- Qualifications: Experience in Facilities Management helpdesk and strong organisational skills required.
The predicted salary is between 26910 - 32890 £ per year.
Elite Hire Solutions are looking for an experienced Lead FM Helpdesk Assistant to join a busy Facilities Management company based in Derby.
This is a full-time, office-based role and would suit someone who has worked within Facilities Management and enjoys working in a fast-paced environment.
The Role
You'll be responsible for supporting the day-to-day running of a busy helpdesk, making sure jobs are logged, scheduled and completed on time while providing excellent customer service.
Duties will include
- Logging reactive, planned and quoted works onto the CAFM system.
- Scheduling engineers and subcontractors.
- Monitoring jobs to ensure SLA targets are met.
- Updating clients on the progress of their jobs.
- Liaising with engineers, clients and suppliers.
- Uploading job sheets and completion paperwork.
- Chasing outstanding jobs and subcontractors.
- Managing emails and answering customer queries.
- Supporting the management team when required.
- What we’re looking for
- Previous Facilities Management helpdesk or FM administration experience.
- Strong administration and organisational skills.
- Experience using a CAFM system (Coins experience is an advantage but not essential).
- Good knowledge of Microsoft Office.
- Excellent communication and customer service skills.
- Able to work well under pressure and manage a busy workload.
What’s on offer?
- Permanent, full-time position.
- Immediate start available for the right person.
If you have Facilities Management helpdesk experience and are looking for your next opportunity, we'd love to hear from you
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Lead FM Helpdesk Assistant employer: Bimplus
Join a well-established principal contractor in Solihull, where your expertise as a Site Manager will be valued in a supportive and hands-on work culture. With a strong reputation for delivering projects safely and professionally, this company offers excellent opportunities for professional growth and development, ensuring you can take ownership of your projects while contributing to long-term client relationships.
