At a Glance
- Tasks: Assist residents with housing queries and ensure their needs are met.
- Company: Join a supportive housing association dedicated to community care.
- Benefits: Flexible part-time hours, valuable experience, and a chance to make a difference.
- Other info: Great opportunity for personal growth in a caring environment.
- Why this job: Be the go-to person for residents and help improve their living experience.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 20250 - 24750 £ per year.
I am looking for a Housing Assistant to join a housing association in Totnes. This will be within the Extra Care team. This is a 12-month fixed-term part-time position (25 hours per week), working 5 hours daily, Monday to Friday. Exact working hours are to be agreed and will be between 9am and 5pm.
Key responsibilities of the Housing Assistant:
- Provide advice on repairs, tenancy management, and rent queries, referring to specialist teams where required
- Communicate effectively with residents and signpost local services
- Respond promptly to and resolve complaints in line with agreed standards
- Liaise with contractors to minimise disruption and keep residents informed
- Work with internal and external teams to address concerns and support safeguarding requirements
- Carry out routine health and safety checks, including fire safety inspections, ensuring compliance with legislation
You will be able to demonstrate:
- Experience delivering excellent customer service and acting on feedback
- Strong communication and collaboration skills
- Effective problem-solving and decision-making ability
- Good IT knowledge and administrative skills
Housing Assistant employer: Bimplus
Bimplus in London is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. With a strong focus on employee growth, we provide ample opportunities for professional development, including support for MRICS progression. Our commitment to a diverse range of projects ensures that every day brings new challenges and rewards, making it a fulfilling place to advance your career.
