At a Glance
- Tasks: Manage the hire desk, handle customer enquiries, and coordinate deliveries.
- Company: A growing tool and plant hire business with a friendly team culture.
- Benefits: Competitive salary from £46,080, full-time hours, and permanent position.
- Other info: Opportunity for career growth in a fast-paced environment.
- Why this job: Join a dynamic team and make a real impact in customer service.
- Qualifications: Experience in tool or plant hire, strong communication skills, and good IT knowledge.
The predicted salary is between 27000 - 33000 £ per year.
A busy and growing tool and plant hire business is seeking an experienced Hire Desk Controller to join its team and play a key role in keeping customers, equipment and daily operations running smoothly. The successful candidate will be responsible for managing the hire desk, handling customer enquiries, coordinating deliveries and collections, and working closely with the workshop and wider team to ensure a reliable and efficient service. This is an excellent opportunity for an experienced hire desk professional who understands the tool and plant hire industry, enjoys working in a fast-paced environment and takes pride in delivering a high level of customer service.
Key Responsibilities
- Handling hire enquiries and orders by phone, email, WhatsApp and face to face
- Preparing hire contracts and associated paperwork
- Coordinating deliveries and collections with drivers
- Liaising with the workshop to ensure equipment is prepared and ready on time
- Managing off-hires, stock transfers and purchase orders
- Maximising hire and consumable sales
- Maintaining strong fleet availability and utilisation
- Building and maintaining positive customer relationships
- Providing excellent customer service throughout the hire process
- Assisting customers with loading and unloading when required
- Ensuring all hire desk administration is accurate and up to date
- Supporting the wider team with the smooth day-to-day running of the hire operation
The Ideal Candidate
- Previous experience within the tool or plant hire industry
- Hire desk experience
- Good working knowledge of Syrinx
- Strong communication and customer service skills
- Good IT skills and excellent attention to detail
- Ability to remain organised and work effectively under pressure
- Honest, reliable and proactive approach
- Full UK manual driving licence
- Physically able to occasionally assist with loading and unloading
Why Join the Business?
This is an opportunity to join a growing and ambitious tool and plant hire business where the successful candidate will play an important role in the continued development of the operation. The role offers:
- Salary from £46,080, depending on experience
- Full-time, permanent employment
- A varied role with genuine responsibility
- A friendly and team-focused working environment
- The opportunity to work closely with customers, suppliers, drivers and workshop teams
- A position where strong performance, reliability and customer service are highly valued
Hire Desk Controller employer: Bimplus
Join a well-established principal contractor in Solihull, where your expertise as a Site Manager will be valued in a supportive and hands-on work culture. With a strong reputation for delivering projects safely and professionally, this company offers excellent opportunities for professional growth and development, ensuring you can take ownership of your projects while contributing to long-term client relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Controller
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Bimplus, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Hire Desk Controller at Bimplus.
We think you need these skills to ace Hire Desk Controller
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Bimplus
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
