At a Glance
- Tasks: Coordinate maintenance works and ensure smooth operations in a busy service department.
- Company: Growing engineering business with a friendly and supportive team.
- Benefits: Salary up to £35,000, 37.5-hour week, and a supportive work environment.
- Other info: Long-term career opportunity in a fast-paced environment.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in a similar role, excellent communication, and organisational skills.
The predicted salary is between 30600 - 37400 £ per year.
We're working with a growing engineering business to recruit an experienced Service Coordinator to join their friendly and supportive team.
This is a fantastic opportunity for someone who enjoys working in a busy, fast-paced environment and thrives on keeping engineers, customers and jobs organised.
You'll play a key role in ensuring the smooth day-to-day running of the service department while delivering an excellent customer experience.
The Role
As the first point of contact for customers, engineers and subcontractors, you'll be responsible for coordinating reactive maintenance, planned preventative maintenance (PPM) and quoted works, ensuring all jobs are completed efficiently and within agreed timescales.
Key Responsibilities
- Coordinate and schedule reactive, PPM and quoted maintenance works.
- Act as the first point of contact for customers, engineers and subcontractors.
- Allocate engineers based on location, skill set and availability.
- Monitor job progress and update schedules where required.
- Raise purchase orders for subcontractors and obtain ETAs and job updates.
- Update and close completed jobs.
- Manage customer enquiries and provide regular progress updates.
- Prepare work instructions, service documentation and reports.
- Support the Project Manager with project administration, quotations and purchase orders.
- Carry out job costing and invoicing.
- Coordinate parts, access arrangements and engineer documentation.
- Maintain accurate service records and customer information.
About You
We're looking for someone who is organised, proactive and enjoys working as part of a close-knit team.
- Previous experience in a Service Coordinator or similar role.
- Experience working within a busy, fast-paced environment.
- Excellent communication and organisational skills.
- High attention to detail.
- Good Microsoft Office skills, particularly Outlook and Excel.
- Ability to work independently and manage multiple priorities.
- Previous experience within an engineering or Facilities Management environment.
- Experience working within a small business.
- Experience using service management or CAFM systems.
What's on Offer?
- Salary up to £35,000 DOE
- 37.5-hour working week
- Monday to Thursday, 8:00am - 4:30pm
- Friday finish at 2:00pm
- Supportive, close-knit team
- Varied and fast-paced role
- Long-term career opportunity
If you're an experienced Service Coordinator looking for your next challenge, we'd love to hear from you
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Service Coordinator in Glasgow employer: Bimplus
Bimplus in London is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. With a strong focus on employee growth, we provide ample opportunities for professional development, including support for MRICS progression. Our commitment to a diverse range of projects ensures that every day brings new challenges and rewards, making it a fulfilling place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Glasgow
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Service Coordinator role you’re after at Bimplus.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Bimplus a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Bimplus.
✨Apply Through Company Websites
When you spot a role like Service Coordinator at Bimplus, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Service Coordinator in Glasgow
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Service Coordinator, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Bimplus a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Bimplus specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Bimplus
✨Brush Up on Core Engineering Principles
Before heading into the interview with Bimplus, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Bimplus want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
