At a Glance
- Tasks: Be the go-to person for residents during exciting external refurbishment projects.
- Company: Join a well-established contractor in the construction and social housing sector.
- Benefits: Earn up to £36,000 plus a great package and enjoy job security.
- Other info: Dynamic role with opportunities to grow and develop your skills.
- Why this job: Make a real difference by supporting residents and ensuring their voices are heard.
- Qualifications: Experience in resident liaison or customer service is a must.
The predicted salary is between 51750 - 63250 £ per year.
Resident Liaison Officer (RLO) – External Planned Works
Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services and social housing sectors.
We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer to join their team delivering external planned maintenance works across Brentford and Ealing.
This is an excellent opportunity for an experienced RLO to act as the main point of contact for residents throughout the programme, ensuring they are fully informed, supported and receive an exceptional level of customer service while external refurbishment works are completed to occupied social housing properties.
Key Responsibilities
- Act as the primary point of contact for residents throughout the external works programme.
- Book appointments and arrange access to occupied properties where required.
- Carry out resident consultations, pre-start visits and property condition surveys.
- Keep residents informed of work schedules, access requirements and project updates.
- Manage resident enquiries, concerns and complaints, ensuring timely resolutions.
- Build and maintain positive relationships with residents, site teams and subcontractors.
- Work closely with site management to coordinate access and minimise disruption during works.
- Support vulnerable residents and ensure individual needs are considered throughout the project.
- Maintain accurate records of resident communications and project progress.
- Attend site and client meetings, providing feedback on resident concerns and satisfaction.
- Deliver a consistently high standard of customer service throughout the programme.
Skills & Experience
- Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer.
- Experience working on external planned maintenance, refurbishment or social housing projects is highly desirable.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Good IT skills, including Microsoft Office and internal management systems.
- A proactive, customer-focused approach with excellent problem-solving skills.
- Full UK driving licence.
Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers.
Equal opportunities employer.
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Resident Liaison Officer in Ealing employer: Bimplus
Bimplus in London is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. With a strong focus on employee growth, we provide ample opportunities for professional development, including support for MRICS progression. Our commitment to a diverse range of projects ensures that every day brings new challenges and rewards, making it a fulfilling place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Ealing
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Bimplus, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Resident Liaison Officer at Bimplus.
We think you need these skills to ace Resident Liaison Officer in Ealing
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Bimplus
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
