You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
Technology Systems and Support Engineer - South & East
Salary: £26,520 - £28,000 per annum
At BIMM University, we're more than just an educational institution; we're a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.
About the role
As a Technology Systems & Support Engineer, you will play an important role in delivering high-quality technology services, helping ensure that students and colleagues can make effective use of the systems and tools that support learning, teaching and day-to-day operations.
You'll provide both onsite and remote technical support across a range of technologies, including end-user devices, Microsoft 365, teaching spaces and collaboration tools. Alongside resolving technical issues, you'll help maintain and improve the systems and services that underpin learning, teaching and business operations, contributing to service enhancements and technology initiatives across our campuses.
What You'll Do:
- Provide responsive onsite and remote technology support to colleagues and students across BIMM University.
- Diagnose and resolve a broad range of hardware, software, operating system and connectivity issues.
- Manage incidents and service requests through the IT service management platform, taking ownership through to resolution or escalation where appropriate.
- Configure, deploy and maintain laptops, desktops, mobile devices and other workplace technologies.
- Help ensure classrooms, teaching spaces, meeting rooms and collaboration technologies are operational and ready for use.
- Support software deployment, device provisioning, updates and endpoint security activities.
- Work with Senior Engineers and specialist teams to support the resolution of more complex technical issues.
- Maintain accurate documentation, knowledge articles and asset records.
- Identify opportunities to improve support processes, self-service resources and the overall user experience.
- Support technology projects, campus developments and the introduction of new technologies across the University.
What You'll Bring:
- Experience working in technology support, desktop support, systems support or a similar technical environment.
- Good troubleshooting skills across hardware, software, operating systems and end-user technologies. xgikmsk
- Experience delivering excellent customer-focused support in a busy environment.
- A good understanding of Microsoft 365 and Please click on the apply button to read the full job description
Technology Systems and Support Engineer in Preston employer: BIMM University
As a Building & Maintenance Officer, you will be part of a vibrant community that values creativity and student empowerment. Our supportive work culture fosters professional growth, offering numerous opportunities for development while ensuring a fulfilling work-life balance in a dynamic environment dedicated to nurturing talent.
