Information Hub Assistant - Zero Hours in City of London

Join to apply for the Information Hub Assistant - Zero Hours role at BIMM University

At BIMM University, we’re more than just an educational institution; we’re a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.

About The Role

As Information Hub Assistant, you’ll be the welcoming face of our campus and the first point of contact for students, staff, and visitors. You’ll play a key role in delivering essential information, supporting day‑to‑day operations, and ensuring everyone feels informed and supported. This is a varied role that requires excellent time management, prioritisation skills, and a calm, professional approach.

What You’ll Do

• Frontline Service: Greet students, staff, and guests at the Campus Information Hub desk, ensuring everyone feels welcome.
• Maintain a Professional Environment: Keep the reception area clean, tidy, and professionally presented.
• Security Protocols: Implement security measures, including issuing and monitoring ID cards for students, staff, and visitors, and maintaining a record of all visitors on campus.
• Respond to Enquiries: Provide excellent first‑line responses to student enquiries in person, by phone, or by email, triaging efficiently and directing them to appropriate resources.
• Collaboration: Work closely with all on‑campus departments to ensure the Information Hub serves as a comprehensive resource for students, with up‑to‑date information.
• Administrative Support: Assist college teams with administrative tasks as needed.

What You’ll Bring

• A good level of general education, including English and Maths.
• Previous experience in a customer service and/or administrative role.
• The ability to work independently while also being a cooperative team player.
• A positive attitude with a proactive approach to supporting students, with a friendly and empathetic demeanour.
• Exceptional organisational skills and the ability to manage multiple priorities.
• Professional communication skills, both verbally and in writing.

This is a Zero Hours contract, with the opportunity to work up to three days per week during term time across both our Fulham and Ealing Campuses.

Why BIMM University?

We are a values‑led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to:

• SMART pension
• A comprehensive benefits package

We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are under‑represented in our organisation.

We are committed to promoting the safety and welfare of our students, therefore all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Other
• Higher Education