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- Tasks: Be the friendly face of our campus, helping students and visitors with essential information.
- Company: Join MetFilm School, one of Europe's largest film schools, inspiring future creative professionals.
- Benefits: Enjoy 25 days holiday, a SMART pension, and a comprehensive benefits package.
- Why this job: Make a real difference in students' lives while working in a vibrant, creative environment.
- Qualifications: Customer service experience, strong communication skills, and a proactive attitude are essential.
- Other info: We value diversity and inclusivity, welcoming applications from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
MetFilm School is one of the largest film schools in Europe, running undergraduate and postgraduate programmes across our London, Leeds and Berlin campuses as well as a portfolio of non-accredited courses. Our mission is to inspire a new generation of creative screen professionals and our educational philosophy is defined by the unique and multiple ways in which we bring education and industry together through pedagogy, production and partnerships.
About The Role
As Information Hub Assistant, you’ll be the welcoming face of our campus and the first point of contact for students, staff, and visitors. You’ll play a key role in delivering essential information, supporting day-to-day operations, and ensuring everyone feels informed and supported. This is a varied role that requires excellent time management, prioritisation skills, and a calm, professional approach.
What You\’ll Do
- Greet students, staff, and guests at the Campus Information Hub desk, creating a warm and professional first impression
- Maintain a clean, organised, and well-presented reception area
- Issue and monitor ID cards for students, staff, and visitors, and maintain accurate visitor records
- Respond to enquiries in person, by phone, and via email, triaging effectively and directing them to appropriate resources
- Liaise with campus departments to ensure the Information Hub remains a reliable and up-to-date resource
- Support administrative teams with a range of tasks, including typing letters, managing student forms, booking auditions, and handling post
- Monitor and authorise student absences via online forms
- Maintain the telephone system and report any issues
- Keep the storage room behind the Information Hub desk tidy and organised
- Assist with general office duties to support the Information Hub Supervisor and wider administrative processes
What You\’ll Bring
- A good level of general education, including English and Maths
- Previous experience in a customer service and/or administrative role
- Excellent telephone manner and ability to manage high call volumes
- Strong time-keeping, organisational, and prioritisation skills
- Professional personal presentation and communication skills
- Friendly, empathetic attitude with a proactive approach to student support
- Ability to work independently and collaboratively within a team
- Computer literacy, accuracy, and attention to detail
- Ability to remain calm and composed under pressure
Why Met Film School?
In addition to joining a committed and dedicated team, you will have access to:
- 25 days holiday per year (FTE)
- SMART pension
- A comprehensive benefits package
We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation.
We are committed to promoting the safety and welfare of our students, therefore all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.
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Information Hub Assistant employer: BIMM University
Contact Detail:
BIMM University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Hub Assistant
✨Tip Number 1
Make sure to research MetFilm School and its values before your interview. Knowing their mission and how they inspire creative professionals will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you can create a warm and welcoming atmosphere. Role-play common scenarios with friends or family to get comfortable with responding to enquiries.
✨Tip Number 3
Show off your organisational skills during the interview. Bring examples of how you've managed multiple tasks in previous roles. This will demonstrate your ability to keep the Information Hub running smoothly and efficiently.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join our team at MetFilm School.
We think you need these skills to ace Information Hub Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make a difference, especially for a role like Information Hub Assistant.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in the role.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and straightforward – just follow the prompts and you’ll be all set!
How to prepare for a job interview at BIMM University
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Information Hub Assistant role. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with students and staff, be prepared to discuss your previous customer service experience. Think of specific examples where you’ve gone above and beyond to help someone or resolved a tricky situation. This will demonstrate your friendly and proactive attitude.
✨Practice Your Communication Style
As the first point of contact, your communication style is crucial. Practice speaking clearly and professionally, both in person and over the phone. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts and maintaining a calm demeanour under pressure.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team, the campus culture, or how they support student engagement. This shows that you’re not just interested in the job, but also in how you can contribute to their mission of inspiring creative screen professionals.
