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For Companies At a Glance
- Tasks: Lead a tech support team and enhance customer service across all campuses.
- Company: Join BIMM University, a vibrant community dedicated to creativity and student empowerment.
- Benefits: Enjoy 25 days holiday, a SMART pension, and a comprehensive benefits package.
- Why this job: Make a real impact in a creative environment while developing your leadership skills.
- Qualifications: Strong leadership and helpdesk management experience required.
- Other info: Inclusive culture welcoming diverse applicants, with excellent career growth opportunities.
The predicted salary is between 39000 - 50440 £ per year.
Location: Brighton
Salary: £39,000 - £50,440
At BIMM University, we are more than just an educational institution; we are a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.
About the Role
As Technology Support Manager, you will be responsible for leading and enhancing the technical customer service experience across all BIMM University campuses. Your role will be essential in ensuring that students and staff can confidently access and utilise the technology services available to them. As well as managing a high-performing support team, you will oversee the helpdesk system, and serve as a key escalation point for technical issues. Additionally, you will collaborate closely with senior leadership, regional supervisors, and external vendors to drive operational efficiency and continuous improvement in service delivery.
What You’ll Do:
- Lead, mentor, and develop the technology support team.
- Manage the Technology Operations helpdesk, ensuring timely resolution of tickets across the University while maintaining service level agreements (SLAs).
- Act as the escalation point for Regional Technology Supervisors and complex technical issues.
- Oversee key operational functions, including performance reviews, inductions, holiday requests, and escalated absence management for support staff.
- Collaborate with the Technology Operations Managers to share knowledge and improve support processes.
- Work with third-party vendors to resolve infrastructure issues efficiently.
- Develop and implement best practice processes for ticket resolution and support services.
- Provide detailed reports on ticket management trends, successes, and areas for improvement.
- Engage with Campus Deans and Deans of Faculty to tailor support services based on campus-specific needs.
- Work closely with Technology Operations and Development Managers to oversee infrastructure updates and changes.
What You’ll Bring:
- Strong leadership skills with a calm, patient, and personable approach.
- Proven experience managing a helpdesk in a fast-paced, multi-site, international organisation.
- Excellent stakeholder management and communication skills.
- Solid understanding of Microsoft Cloud Technologies, server management, and cyber security best practices.
- Proficiency in Mac OS and experience with network infrastructure, including MPLS meshed networks.
- Ability to produce and present helpdesk analysis reports.
- Willingness to travel to campuses, sometimes at short notice, and work evenings/weekends as needed.
- A collaborative mindset, able to share and receive ideas to drive team success.
Why BIMM University
We are a values led organisation, meaning our core values underpin all that we do: Believe in Everyone, Challenge the Norm, Grow Together, Do The Right Thing, Own It. In addition to joining a committed and dedicated team, you will have access to:
- 25 days holiday per year (FTE)
- SMART pension
- A comprehensive benefits package
We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.
How To Apply
Interested in this opportunity, click apply and you will be redirected to our careers website to complete your application.
Technology Support Manager in Brighton employer: BIMM University
Contact Detail:
BIMM University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Support Manager in Brighton
✨Tip Number 1
Network like a pro! Reach out to current employees at BIMM University on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by researching BIMM's values and recent projects. Show us how your skills align with our mission to nurture creativity and empower students. We love candidates who resonate with our culture!
✨Tip Number 3
Practice common interview questions, especially around leadership and technical support scenarios. We want to see how you handle challenges and lead a team, so be ready to share your experiences!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us you’re genuinely interested in the role and appreciate the opportunity.
We think you need these skills to ace Technology Support Manager in Brighton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Technology Support Manager role. Highlight your leadership experience and any relevant technical expertise to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about technology support and how your values align with ours at BIMM University. Keep it engaging and personal!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to lead a team and improve service delivery. Numbers and examples can really make your application stand out to us.
Apply Through Our Website: We encourage you to apply directly through our careers website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at BIMM University
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Cloud Technologies, server management, and cyber security best practices. Being able to discuss these topics confidently will show that you're not just familiar with the tech but can also lead a team effectively.
✨Showcase Your Leadership Style
Prepare examples of how you've led and developed teams in the past. Highlight your calm and personable approach, as this is crucial for managing a high-performing support team. Think about specific situations where your leadership made a difference.
✨Understand the Role of Stakeholder Management
Be ready to discuss your experience with stakeholder management and communication skills. Think of instances where you've collaborated with different departments or external vendors to resolve issues, as this will demonstrate your ability to work across various levels.
✨Prepare for Scenario-Based Questions
Anticipate questions that might ask how you would handle complex technical issues or manage helpdesk operations under pressure. Practising your responses to these scenarios will help you articulate your thought process and problem-solving skills during the interview.
