At a Glance
- Tasks: Lead technology support services and enhance student and staff interactions with tech.
- Company: Join BIMM University, a vibrant community dedicated to creativity and empowerment.
- Benefits: Enjoy 25 days holiday, SMART pension, and a comprehensive benefits package.
- Other info: Inclusive culture welcoming diverse applicants, especially from underrepresented communities.
- Why this job: Shape the future of technology in education and make a real impact.
- Qualifications: Experience in IT support leadership and strong stakeholder management skills.
The predicted salary is between 49920 - 57000 £ per year.
At BIMM University, we're more than just an educational institution; we're a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.
About the Role
As Head of Technology Services & Support, you will lead the delivery and evolution of technology support services across BIMM University. Working closely with colleagues across Technology, academic departments and professional services, you will help shape how students and staff interact with technology throughout their university experience. This role combines strategic leadership with operational oversight, ensuring our support services are effective, accessible and aligned with the needs of teaching, learning and business operations. You will play a key role in developing a modern, insight-led support function, bringing together service management, digital adoption, classroom technology, user engagement and emerging technologies to create a consistent experience across the University.
What You'll Do:
- Lead Technology Services & Support across BIMM University, ensuring a high-quality and consistent experience across all campuses.
- Provide direction, coaching and support to managers and specialist teams, fostering a collaborative and accountable culture.
- Oversee the University's support operations, including service performance, governance, prioritisation, escalation routes and knowledge management.
- Develop and embed a support model that effectively balances remote assistance, regional on-site provision and specialist expertise.
- Ensure teaching spaces, classroom technology, AV systems and end-user devices are reliable and responsive to academic and operational requirements.
- Use feedback, service data and performance measures to identify challenges, inform decision-making and shape future priorities.
- Lead initiatives that strengthen digital confidence and encourage effective use of technology across the University community.
- Champion the use of self-service tools, automation and AI-enabled solutions to improve accessibility, efficiency and support outcomes.
- Ensure new technologies are introduced with appropriate documentation, training, communications and operational readiness arrangements.
- Manage relationships with suppliers and external partners to maintain quality, value for money and effective service delivery.
- Act as a senior point of escalation for significant support issues, ensuring clear communication and timely resolution.
- Contribute to technology strategy, workforce planning, investment decisions and organisational change programmes.
What You'll Bring:
- Significant experience leading IT support or service delivery functions within a complex, multi-site environment.
- Experience developing high-performing teams and fostering a culture of quality, accountability and continuous improvement.
- A strong understanding of service management principles and experience operating within ITIL-aligned environments.
- A track record of improving technology services through the effective use of user insight, performance data and operational metrics.
- Strong stakeholder management skills, with the ability to build trusted relationships and translate organisational needs into effective solutions.
- Experience managing suppliers, outsourced services and commercial partnerships.
- Excellent communication and influencing skills, with the ability to engage confidently with both technical and non-technical audiences.
- Knowledge of modern technology support approaches, including automation, digital adoption tools and AI-assisted services.
- Strong organisational skills, with the ability to balance strategic priorities and operational demands.
The postholder will be based within a commutable distance of one of BIMM University's seven UK campuses (Brighton, London, Essex, Bristol, Birmingham, Manchester or Leeds).
Why BIMM University
We are a values-led organisation, meaning our core values underpin all that we do: Believe in Everyone, Challenge the Norm, Grow Together, Do The Right Thing, Own It. In addition to joining a committed and dedicated team, you will have access to:
- 25 days holiday per year (FTE)
- SMART pension
- A comprehensive benefits package
We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.
How To Apply
Click apply and you will be redirected to our careers site to complete your application.
Head of Technology Services and Support in Bolton employer: BIMM University
As a Building & Maintenance Officer, you will be part of a vibrant community that values creativity and student empowerment. Our supportive work culture fosters professional growth, offering numerous opportunities for development while ensuring a fulfilling work-life balance in a dynamic environment dedicated to nurturing talent.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Technology Services and Support in Bolton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what BIMM University values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges BIMM University might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at BIMM University!
✨Direct Apply to BIMM University
Let's not forget to apply directly through the BIMM University website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Head of Technology Services and Support in Bolton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at BIMM University.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at BIMM University. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at BIMM University
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
