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- Tasks: Support students with complaints, appeals, and disciplinary cases while ensuring a smooth process.
- Company: Join BIMM University, a creative hub for aspiring artists across the UK, Ireland, and Germany.
- Benefits: Gain valuable experience in a vibrant community with opportunities for personal and professional growth.
- Why this job: Make a real impact on student experiences while working in a supportive and dynamic environment.
- Qualifications: Experience in student casework and strong communication skills are essential for this role.
- Other info: This is a 6-month fixed-term contract, perfect for students looking to gain hands-on experience.
The predicted salary is between 24000 - 36000 £ per year.
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Student Caseworker – 6 Month Fixed Term Contract
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Client:
BIMM Institute
Location:
United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
5ea6c2bf5d75
Job Views:
6
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
Student Caseworker – 6 Month Fixed Term Contract
At BIMM University, we\’re more than just an educational institution; we\’re a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.
About the Role
The Student Caseworker is a pivotal role supporting the implementation of key student casework processes, including complaints, academic appeals, disciplinary cases, and procedural appeals. You\’ll be the first point of contact for enquiries, helping students and staff navigate university regulations with professionalism, empathy, and clarity.
Working closely with the Casework and Quality Compliance Manager, you\’ll ensure all cases are handled in line with university policies and external guidance, delivering a high-quality and student-focused service across BIMM University and our partner institution, MetFilm School.
What You’ll Do:
•Act as the initial point of contact for student casework enquiries.
•Manage the submission and processing of student complaints, appeals, and disciplinary cases.
•Apply and implement casework policies and escalate matters as appropriate.
•Provide advice and guidance to staff on casework procedures.
•Support the review and enhancement of casework processes to improve student experience.
•Liaise with external bodies such as the Office of the Independent Adjudicator (OIA).
•Maintain accurate and timely records and contribute to casework reporting.
•Service university committees and contribute to committee documentation.
•Represent the QARC team and deputise for the Casework and Quality Compliance Manager when required.
What You’ll Bring:
•Experience working in student casework within a higher education environment.
•Strong written communication and case-handling skills.
•Working knowledge of the OIA Good Practice Framework.
•Excellent administrative and IT skills, including committee servicing.
•Exceptional attention to detail and organisational ability.
•Ability to manage multiple deadlines and work independently.
•Strong interpersonal skills with a collaborative, professional approach.
•A flexible, solutions-focused mindset and commitment to timely problem-solving.
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Student Caseworker – 6 Month Fixed Term Contract employer: Bimm Institute
Contact Detail:
Bimm Institute Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Caseworker – 6 Month Fixed Term Contract
✨Tip Number 1
Familiarise yourself with the specific casework processes at BIMM University. Understanding their policies and procedures will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of BIMM University, especially those in student support roles. They can provide valuable insights into the work culture and expectations, which can be beneficial for your application and interview preparation.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've handled complaints or appeals effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your problem-solving skills and empathy.
✨Tip Number 4
Stay updated on the latest trends and challenges in higher education, particularly regarding student support services. This knowledge will not only help you in interviews but also demonstrate your commitment to improving the student experience.
We think you need these skills to ace Student Caseworker – 6 Month Fixed Term Contract
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Student Caseworker position. Tailor your application to highlight relevant experience in student casework and your understanding of university regulations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in higher education or casework environments. Use specific examples to demonstrate your skills in handling complaints, appeals, and your ability to provide guidance to students and staff.
Showcase Communication Skills: Since strong written communication is crucial for this role, ensure your application is well-structured and free of errors. Use clear and concise language to convey your points, and consider including a brief example of how you've effectively communicated in a challenging situation.
Tailor Your Cover Letter: Craft a personalised cover letter that reflects your enthusiasm for the role and the institution. Mention why you are drawn to BIMM University and how your values align with their commitment to nurturing creativity and empowering students.
How to prepare for a job interview at Bimm Institute
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Student Caseworker. Familiarise yourself with casework processes, complaints handling, and the importance of empathy in your role. This will help you answer questions confidently and demonstrate your suitability for the position.
✨Showcase Your Communication Skills
As a Student Caseworker, strong written and verbal communication skills are essential. Prepare examples from your past experiences where you effectively communicated complex information or resolved conflicts. This will highlight your ability to handle enquiries professionally.
✨Familiarise Yourself with Relevant Policies
Research BIMM University's policies and the OIA Good Practice Framework. Being knowledgeable about these guidelines will not only impress your interviewers but also show that you are proactive and serious about the role.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you've had to think on your feet or resolve issues under pressure. Highlight your solutions-focused mindset and how you can contribute to improving student experiences through effective casework management.
