Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage student casework processes and ensure compliance with university policies.
- Company: Join BIMM University, a creative hub for aspiring artists across the UK, Ireland, and Germany.
- Benefits: Enjoy a collaborative work environment with opportunities for professional development and training.
- Why this job: Make a real impact on student experiences while working in a vibrant, creative community.
- Qualifications: Experience in higher education casework and strong knowledge of regulatory compliance is essential.
- Other info: This role involves liaising with external bodies and contributing to strategic initiatives.
The predicted salary is between 36000 - 60000 £ per year.
Social network you want to login/join with:
At BIMM University, we\’re more than just an educational institution; we\’re a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.
About the Role
The Casework and Quality Compliance Manager plays a key part in ensuring the effective implementation of BIMM University’s policies and procedures around student complaints, academic and procedural appeals, and student discipline.
In addition to casework, you\’ll support the University\’s regulatory compliance efforts including adherence to Office for Students conditions and CMA consumer law guidance ensuring processes are not only compliant but aligned with best practice and student experience.
This is a highly collaborative role where you’ll work closely with colleagues across the University, providing expert advice, training, and support on casework and compliance matters. You will also contribute to strategic initiatives and represent the QARC team across the institution.
What You’ll Do:
•Lead on the delivery, implementation, and review of student casework processes, including complaints, appeals, and discipline.
•Act as a key point of contact for casework and regulatory compliance matters across the University, offering guidance, training, and escalation support where necessary.
•Liaise with external bodies such as the Office of the Independent Adjudicator (OIA).
•Develop and maintain robust casework and compliance processes, using both qualitative and quantitative data to inform improvements.
•Ensure policies and procedures remain current, student-focused, and aligned with internal and sector-wide expectations.
•Support compliance with the Office for Students regulatory framework and CMA consumer law guidance.
•Contribute to wider Academic Services and University initiatives and projects.
•Line manage relevant student casework staff and deputise for the Associate Director as needed.
•Service University-level committees and contribute to committee reporting
What You’ll Bring:
•Experience managing student casework processes in a higher education setting.
•Strong knowledge of regulatory compliance and student protection requirements.
•Familiarity with Office for Students conditions, CMA guidance, and OIA Good Practice Framework.
•Excellent administrative and organisational skills, including committee servicing.
•High attention to detail and the ability to manage multiple priorities independently.
•Strong interpersonal and communication skills, with the ability to collaborate across teams.
•A flexible, solutions-focused approach and a commitment to continuous improvement.
•The ability to analyse and present data to support decision-making.
#J-18808-Ljbffr
Casework and Quality Compliance Manager employer: Bimm Institute
Contact Detail:
Bimm Institute Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casework and Quality Compliance Manager
✨Tip Number 1
Familiarise yourself with BIMM University's policies and procedures related to student casework. Understanding their specific processes will help you demonstrate your knowledge during interviews and show that you're proactive about aligning with their values.
✨Tip Number 2
Network with current or former employees of BIMM University, especially those in compliance or casework roles. They can provide valuable insights into the organisational culture and expectations, which can be beneficial for your application and interview preparation.
✨Tip Number 3
Stay updated on the latest developments in regulatory compliance and student protection requirements. Being knowledgeable about current trends and changes in legislation will position you as a strong candidate who is committed to best practices in higher education.
✨Tip Number 4
Prepare examples from your past experience that showcase your ability to manage casework processes and collaborate across teams. Highlighting specific instances where you've successfully navigated complex situations will demonstrate your capability for this role.
We think you need these skills to ace Casework and Quality Compliance Manager
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Casework and Quality Compliance Manager position. Make notes on key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience managing student casework processes and your knowledge of regulatory compliance. Use specific examples to demonstrate how your background aligns with the role's requirements.
Showcase Your Skills: Make sure to highlight your strong interpersonal and communication skills, as well as your ability to analyse and present data. These are crucial for the collaborative nature of the role and will set you apart from other candidates.
Tailor Your Application: Customise your cover letter to reflect your understanding of BIMM University's values and mission. Explain why you are passionate about supporting students and how you can contribute to their success through effective casework and compliance management.
How to prepare for a job interview at Bimm Institute
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the responsibilities and expectations of the Casework and Quality Compliance Manager position. Familiarise yourself with BIMM University's policies on student complaints and regulatory compliance to demonstrate your knowledge during the discussion.
✨Showcase Your Experience
Be prepared to discuss your previous experience managing student casework processes in higher education. Highlight specific examples where you've successfully navigated complex cases or improved compliance processes, as this will illustrate your capability for the role.
✨Emphasise Collaboration Skills
Since this role involves working closely with various teams across the university, be ready to share examples of how you've effectively collaborated in past roles. Discuss your interpersonal skills and how they contribute to a positive team environment.
✨Prepare for Regulatory Questions
Expect questions related to regulatory compliance, particularly around the Office for Students conditions and CMA guidance. Brush up on these topics and be ready to discuss how you would ensure adherence to these regulations in your role.
