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For Companies At a Glance
- Tasks: Be the friendly face of our campus, helping students and visitors with essential information.
- Company: Join BIMM University, a values-driven organisation focused on inclusivity and support.
- Benefits: Enjoy a flexible zero hours contract, SMART pension, and a comprehensive benefits package.
- Why this job: Make a real difference by supporting students and creating a welcoming environment.
- Qualifications: Customer service experience, strong communication skills, and a positive attitude are essential.
- Other info: Work up to three days a week during term time across two vibrant campuses.
About the Role
As Information Hub Assistant, you’ll be the welcoming face of our campus and the first point of contact for students, staff, and visitors. You’ll play a key role in delivering essential information, supporting day-to-day operations, and ensuring everyone feels informed and supported. This is a varied role that requires excellent time management, prioritisation skills, and a calm, professional approach.
What You\’ll Do
- Frontline Service: Greet students, staff, and guests at the Campus Information Hub desk, ensuring everyone feels welcome.
- Maintain a Professional Environment: Keep the reception area clean, tidy, and professionally presented.
- Security Protocols: Implement security measures, including issuing and monitoring ID cards for students, staff, and visitors, and maintaining a record of all visitors on campus.
- Respond to Enquiries: Provide excellent first-line responses to student enquiries in person, by phone, or by email, triaging efficiently and directing them to appropriate resources.
- Collaboration: Work closely with all on-campus departments to ensure the Information Hub serves as a comprehensive resource for students, with up-to-date information.
- Administrative Support: Assist college teams with administrative tasks as needed.
What You\’ll Bring
- A good level of general education, including English and Maths.
- Previous experience in a customer service and/or administrative role.
- The ability to work independently while also being a cooperative team player.
- A positive attitude with a proactive approach to supporting students, with a friendly and empathetic demeanour.
- Exceptional organisational skills and the ability to manage multiple priorities.
- Professional communication skills, both verbally and in writing.
This is a Zero Hours contract, with the opportunity to work up to three days per week during term time across both our Fulham and Ealing Campuses.
For the full job description please clickhere.
Why BIMM University?
We are a values led organisation, meaning our core values underpin all that we do:
In addition to joining a committed and dedicated team, you will have access to:
- SMART pension
- A comprehensive benefits package
We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation.
We are committed to promoting the safety and welfare of our students, therefore all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.
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Information Hub Assistant – Zero Hours employer: BIMM British and Irish Modern Music Institute
Contact Detail:
BIMM British and Irish Modern Music Institute Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Hub Assistant – Zero Hours
✨Tip Number 1
Make sure you know the ins and outs of the role. Familiarise yourself with what an Information Hub Assistant does, so you can chat confidently about how your skills match up. We want to see that you’re genuinely interested in helping students and staff!
✨Tip Number 2
Practice your greeting! As the first point of contact, your welcoming vibe is crucial. We suggest rehearsing a friendly introduction and thinking about how you’d handle common queries. A warm smile goes a long way!
✨Tip Number 3
Network like a pro! Connect with current or former Information Hub Assistants on social media or at campus events. They can give you insider tips and maybe even put in a good word for you. We love seeing candidates who are proactive!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team. Let’s get you on board!
We think you need these skills to ace Information Hub Assistant – Zero Hours
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our campus vibe.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service and administration. We love seeing how your skills match what we’re looking for, so don’t hold back on those examples!
Keep It Professional: While we want to see your personality, remember to maintain a professional tone throughout your application. This means checking your spelling and grammar, and ensuring your writing is clear and concise.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at BIMM British and Irish Modern Music Institute
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Information Hub Assistant. Familiarise yourself with the key tasks like greeting visitors and responding to enquiries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about frontline service, be ready to share examples from your past experiences where you provided excellent customer service. Think of specific situations where you went above and beyond to help someone, as this will highlight your proactive approach.
✨Demonstrate Your Organisational Skills
The job requires exceptional organisational skills, so prepare to discuss how you manage multiple priorities. You could mention tools or techniques you use to stay organised, or share a story about a time when you successfully juggled various tasks.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You might want to ask about the team dynamics or how the Information Hub collaborates with other departments on campus.
