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For Companies At a Glance
- Tasks: Be the friendly face of our campus, helping students and visitors with essential information.
- Company: Join MetFilm School, one of Europe's largest film schools, inspiring future creatives.
- Benefits: Enjoy 25 days holiday, a SMART pension, and a comprehensive benefits package.
- Why this job: Make a real difference in a vibrant environment while supporting aspiring filmmakers.
- Qualifications: Customer service experience, strong communication skills, and a proactive attitude.
- Other info: Join a diverse team committed to inclusivity and student welfare.
The predicted salary is between 30000 - 42000 £ per year.
Overview
MetFilm School is one of the largest film schools in Europe, running undergraduate and postgraduate programmes across our London, Leeds and Berlin campuses as well as a portfolio of non-accredited courses. Our mission is to inspire a new generation of creative screen professionals and our educational philosophy is defined by the unique and multiple ways in which we bring education and industry together through pedagogy, production and partnerships.
About the Role
As Information Hub Assistant, you’ll be the welcoming face of our campus and the first point of contact for students, staff, and visitors. You’ll play a key role in delivering essential information, supporting day-to-day operations, and ensuring everyone feels informed and supported. This is a varied role that requires excellent time management, prioritisation skills, and a calm, professional approach.
What You\\\’ll Do
- Greet students, staff, and guests at the Campus Information Hub desk, creating a warm and professional first impression
- Maintain a clean, organised, and well-presented reception area
- Issue and monitor ID cards for students, staff, and visitors, and maintain accurate visitor records
- Respond to enquiries in person, by phone, and via email, triaging effectively and directing them to appropriate resources
- Liaise with campus departments to ensure the Information Hub remains a reliable and up-to-date resource
- Support administrative teams with a range of tasks, including typing letters, managing student forms, booking auditions, and handling post
- Monitor and authorise student absences via online forms
- Maintain the telephone system and report any issues
- Keep the storage room behind the Information Hub desk tidy and organised
- Assist with general office duties to support the Information Hub Supervisor and wider administrative processes
What You\\\’ll Bring
- A good level of general education, including English and Maths
- Previous experience in a customer service and/or administrative role
- Excellent telephone manner and ability to manage high call volumes
- Strong time-keeping, organisational, and prioritisation skills
- Professional personal presentation and communication skills
- Friendly, empathetic attitude with a proactive approach to student support
- Ability to work independently and collaboratively within a team
- Computer literacy, accuracy, and attention to detail
- Ability to remain calm and composed under pressure
The full job description can be accessed via the linked page.
The successful candidate will be employed by BIMM University and based at MetFilm School Leeds, part of the BIMM Group.
Why Met Film School?
In addition to joining a committed and dedicated team, you will have access to:
- 25 days holiday per year (FTE)
- SMART pension
- A comprehensive benefits package
We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation.
We are committed to promoting the safety and welfare of our students, therefore all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.
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Information Hub Assistant employer: BIMM British and Irish Modern Music Institute
Contact Detail:
BIMM British and Irish Modern Music Institute Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Hub Assistant
✨Tip Number 1
Make sure to research MetFilm School and its values before your interview. Knowing their mission and how they inspire creative professionals will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you can create a warm and welcoming atmosphere. Role-play common scenarios with friends to boost your confidence.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and eager to learn more about the Information Hub's operations and how you can contribute to the team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you're serious about joining the MetFilm School family.
We think you need these skills to ace Information Hub Assistant
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your unique experiences make you a great fit.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that align with the Information Hub Assistant role. Mention specific examples from your past that demonstrate your customer service and organisational skills.
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using clear language and keeping it concise. Avoid jargon and get straight to the point about why you’re the perfect candidate for us.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at BIMM British and Irish Modern Music Institute
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Information Hub Assistant. Familiarise yourself with the key tasks mentioned in the job description, such as greeting students and managing enquiries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with students and staff, be prepared to share examples of your previous customer service experience. Think of specific situations where you successfully handled enquiries or resolved issues, highlighting your friendly and proactive approach.
✨Demonstrate Organisational Skills
The ability to manage time and prioritise tasks is crucial for this position. During the interview, discuss how you stay organised in busy environments. You could mention tools or methods you use to keep track of tasks, ensuring you can maintain a tidy and efficient reception area.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the team. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Consider asking about the team dynamics or how success is measured in the Information Hub.
